American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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i have been waiting for 9 days to get my water heater replaced. AHS sent the first company out on day 3, they indicated that the water heater needed to be replaced. AHS indicated they wanted to send another company out for a second opinion, not sure why. I had to wait another 3 days just for them come out and take pictures of the same issue that was reported by company #1. Now AHS has what they need so you would think they would have called the 1st company back, since the water heater is under warranty, to give them authorization to proceed with the replacement. NOOOO...they did not. So day 8&9 I have called AHS, with 35-45 minute wait times, to see when the authorization would go... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kimberly, We would like to look into this situation. Please send your information to social@ahslink.com, attention, "Consumers Advocate" and we will be in contact with you. Thanks
A first-class operation. They get the problem solved quickly and professionally. The contractors that they use are all screened and know what they're doing. I would recommend American Home Shield to anyone for that peace of mind that we all need.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thank you. We are happy to hear that you are pleased with your services.
The Technician was actually early, very polite, very professional. He was fast and courteous.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback Clayton.
AHS has quickly gotten someone to us when we've requested service. However, I should be able to select from multiple company's that they work with. I was unhappy with the service provided from a contractor and requested another company be sent out, AHS stated that there was no other company in the area that they work with. This was upsetting being I am a home owner and should be provided options if I am unsatisfied.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Julia, We are sorry to hear about your dissatisfaction with your services and we appreciate your feedback as will use it to improve our products and services. If you have any issues that we can assist with, please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you. Thanks
I think the wait time for someone to answer the phone to get service is crazy. With all the money you guys make you need to hire more help answering the phone. On each call I have made to AHS, the wait time was at least 45 mins. or longer. The reasons I heard from customer service are crazy. As far as the plumber they first sent out were dishonest people. You guys need to check these repairmen out before you send them out. I appreciate being allowed to get a second opinion. My second opinion plumber was GREAT and all the things the first plumber stated was proven to be wrong. I think you need to hire someone to look at the Better Business Bureau on some of your contractors.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ida, We apologize for the wait time that you have experienced, if you are still needing assistance please send your information to us at social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
Here we are going in to month 7 of having a late service fee due from early January. It still hasn't been taken care of like I have been told on numerous occasions by many different associates and supervisors. Why is it so difficult to fix someone's account? I don't think I will renew my contract in October since this company doesn't seem to care about their customers. I have never had such an issue with a company and this is absolutely ridiculous. I will never refer anyone to this company, as a matter of fact I will tell them to definitely go somewhere else and not even bother looking into this company. I sure hope this company gets its act in gear and do the right thing. How would you... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Kimberly, If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will take a look at this situation and follow up with you. Thanks
The wait times on the phone are ridiculous. I waited over 45min several times. If you could improve on this it will be most helpful.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Hazel, We apologize for the wait time that you have experienced. If you have an issue that we can assist with, please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you. Thanks
We called AHW for a well pump fix a plumber was sent out and it was confirmed with the AHW agent that the issue was covered. After conformation that this was approved Plumber fixed the issue and when he called the insurance to finalize the order they then denied the claim
Leaving me with the entire bill.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Sasarie, Please send your information to us for follow up. Please send to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you. Thanks
I called for an A/C service request. The A/C was blowing warm hair. AHS sent out a vendor (AMA Air). AMA Air said that AHS does not cover my problem and for $1300 they would fix it for me. I laughed and told the technician to leave. I felt this technician was trying to rip me off. I called a vendor that was recommended by my neighbor. They came out and fixed my problem which was a restriction. They charged me $500. AHS needs to be more careful with which vendors they make agreements with.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi David, I am sorry to hear about this situation that you have made us aware of. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will look into this situation and follow up with you. Thanks
I've had this company for several years. They hired a company to repair my forced air heater. The guy replace a motor, but didn't replace the fuses. Then in spring when a/c went out because of the fuse, they still demanded I pay the service fee. Also, my dishwasher went out. They sent repair man, who determined could not be repaired. I asked for check to get what I had (almond colored), they never sent it out, then when I requested it, they said I had to pay for another service fee to have another repair man to re-inspect to get the check I was already approved for. I've never received the check. I think this company is a racket.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Catherynne, We are to hear about your experience with your services. We have located your information and will reach out to you concerning this matter. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
