American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I used AHS for 14 years. The service was good - responsive. However, the equipment (a/c) that was put in several years ago was not as efficient as we would have liked. I wish that AHS would have said, this is how much we will spend on your unit replacement and if you wanted to upgrade, here is what we can do. Since then, I have had to replace one fairly new unit and the older one. I no longer need the service. The service met the needs of what we purchased for - nothing more.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Greg. Your feedback is important and we will use it to improve our products and services. We thank you for sharing your experience regarding your services with us.
My refrigerator had to be replaced . My claim was resolved quickly and efficiently. My only complaint is the AHS wanted to give me a black or white refrigerator when mine was stainless steel. Offering mismatched appliances is ridiculous. I got a better appliance replacing the item myself and getting a reimbursement.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the valuable feedback Tony.
American home shield is johnny on the spot ( you can contact them via phone or internet easily) whenthey selling a warranty. HOWEVER, once you are under contract the customer service is the abysmal at best!!!!!!! For starters I was locked out of my online account. When I would attempt to reset it via online; the procedures didn't work. I called for two days on six different occasions trying to speak to someone following the phone prompts. Three of the times, I was on hold for over 45 min -1 hr; subsequently just hanging up in frustration. Finally I called the SALES PROMPT on the phone and was able to speak to a sales associate in 30 sec!!!!!! However, because I wasn't buying a new policy,... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Delton, I apologize for this issue. We aim to provide the best customer service experience for our customers. If send your information to us at social@ahslink.com, attention, "Consumers Advocate", we will certainly reach out to you concerning this matter. Thanks
Great device provided for the smallest/routine to emergency calls. AHS is always accessible and ready to provide service! Keep up the great work!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Leslie. We are delighted to hear that you are satisfied with your services. Great feedback.
Love this company - I've used them for 3 different homes in both IL and MN and they have always come through for me. If the appliance/item cannot be fixed it has been replaced (approved quickly by AHS) and the different service providers have been great.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Jo Ann. We aim to please our customers.
So far our service has been awful. We received our AHS plan as part of a home purchase. Our first encounter was after a basement flood. We were out of the country so my Mother had to deal with the issue. We didn't, admittedly, follow the instructions and schedule a service call through AHS as my Mother wasn't aware of the plan. As a result, when submitting for reimbursement, we were denied coverage. Any coverage! I understand AHS wanting to control costs by coordinating their own contractors but they could have help with some portion of the $700, covered expense. Now, our A/C unit is malfunctioning. This time we call for service just like we were supposed to and were told a contractor... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello John, I am sorry to hear about your dissatisfaction with your services. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will be in contact with you regarding the issues that you have made us aware of. Thanks
You're the best home warranty, thanks for your services
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for your feedback Miriam!
American home shield is the best insurance, they are professional
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great comments Miriam. We appreciate it.
Phone consultants were unable to deal with a service company that refused to bring back my parts and complete the repair. SR Executives dealt with it quickly once I figured out how to escalate.
1. Management of the service base does not exist
2. No escalation process exists for the customers.
3. All repairs have been completed but the process takes some work and patience.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Paul, We are sorry to hear about your experience with your services. We would like to reach out to you in an effort to resolve the issues that you have had. We will be in contact with you concerning this matter. Thanks
I have been calling American Homeshield since April to get my dishwasher/garbage disposal fixed. I have called 3 separate times and the last time, I spoke to a supervisor. He told me that per the notes, I never asked for a service request. Dude! Why else would I be calling? They had supposedly put a work order in and sent an email about the company who would be contacting me. They even suggested that I call them myself. I 've left messages with both companies that they gave me the #'s for. I still haven't heard from either company nor AHS! I will be consulting an attorney to see what I can do about this. I'm paying a lot of money per month for their sorry services and cannot get anything... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bee, I am sorry to hear about the issues that you are currently experiencing with your services. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you concerning this issue.
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
