American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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It took 2 different phone calls for me to finally receive the due diligence I would have expected in researching my issue. The first time I called I was put on hold several different times adding up to about 45 mins hold time. The second time I called the representative was great about connecting to the right people and getting my resolution. The unfortunate thing is that even though she said the fee would be removed I'm still receiving diliquent notices!
I shouldn't have to make so many calls. My issue should have never been an issue at all.
T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
We here at American Home Shield strive to provide the most satisfactory experience with every call. I am so sorry to hear the ball was dropped when you reached out. Please send your full name, address, and contract number to social@ahslink.com attention: consumers advocate. We will be glad to review your account and make sure that past due amount is remove
35 days and still no hvac and it's 100 degrees! American home shield will send sub-standard contractors who submit sub-standard reports/estimates, then you'll get a denial from ahs for the work.... Then you must request a "second opinion"... Another sub-standard contractor.... My second contractor came out on a saturday, and as of thursday had not even submitted his report/estimate to ahs. When he finally sent it, ahs had "to ask contractor more questions" and were "trying to get in touch with him." but, this contractor never answers the phone and has no voice mail system.... In 2017? This is the caliber of contractors ahs uses. So, we're over the one month mark while waiting for... Read More
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T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Oh no! I am so sorry to hear of the delay in your service. Having an elderly mother living in this heat is unimaginable. I will be glad to assist and reach out to obtain the necessary information for you. If you do not mind, please send your full name, address, and contract number to social@ahslink.com attention: consumers advocate so I can access your account.
washer is broken, contractor scheduled does not work on appliances any longer. phone hold time approaching 1 hr told speak to a operator. seems as tho customer service is not working. this longtime customer is annoyed to say the least. phone music hold also very annoying......704 5788213 is my number AHS
T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Mr. Miles, thanks for notifying us of your concerns. We have confirmed you have an appointment scheduled with GE; however, we will reach out to you again soon to ensure that we have closed the loop on all of your concerns. Thanks for choosing American Home Shield!
I have been a customer for more than 10 years and was pleased with the service until recently. That is the only reason I am giving a rating of two stars rather than one. We had some plumbing work done that was covered by the warranty but the plumber had to cut numerous holes in the kitchen ceiling to diagnose the issue. I have been trying to contact AHS for the past week to find out when someone could come patch the ceiling. I have called 5 times and after ridiculous hold times (30 minutes plus) I have not been able to speak to a person. Today I hung up after holding for 51 minutes. I posted a comment on their Facebook book page and was told to send an email to their social media address,... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I am sorry that you have not received a response to this issue. Please send your information to social@ahslink.com, attention, "Consumers Advocate", and I will reach out to you concerning this issue. Thanks
A/C tegnicians with very bad atitud ! Very Simple.
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T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Mando, at American Home Shield, we expect our contractors to be professional and treat you well. We would like to properly address your concerns. Please provide your contact number and property address to social@ahslink.com with "Consumers Advocate" in the subject line. A specialist will be in contact with you. Thanks!
update - please see previous post from 6/9 & 12. I haven't posted an update in a while because I was hospitalized as a result of multiple heart attacks. (Which were partially stressed related.) I also was trying to give AHS time to come up with a fair solution. Stupid me. Well during this time there was one positive thing and only one. I was finally contacted by a gentlemen who appeared to be "genuinely" concerned with our situation. Unfortunately he works for a company that is not so the only benefit thus far is that he was (and I say was cause I have not heard from him in almost a month) respectful and listened. He also offered to buy us some fans and to pay a small portion of... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jacqui, We are sorry to hear about this situation and we will be in contact with you concerning this issue. Thanks
I have been with AHS for all my homes for the last 8yrs. The wait times when you call are just ridiculous now but it is not a deal breaker. The last claim I had though, they sent out a new plumber and I did not trust his motives and requested a cash out to go with the usual plumber they send out. The shady plumber received almost $300 from the cash out just for coming out and lying about what he did ie he said he did a leak test in reality he was here 5mins and looked at the toilet flange since I already removed the toilet. I asked for a copy of his report to AHS to show his charges and they said, "we don't do any reports, it is all over the phone." To which I replied "so if I'm a plumber... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Richard, If you send your information to social@ahslink.com, attention, "Consumers Advocate", We will look into this matter and follow up with you. Thanks.
My water heater went out and placed my service request on line. The automation voice said I would be contacted regarding my request before the service request could be completed: Problems: 1.) I was never contacted by AHS 2.) I contacted the service provider who was assigned and the earliest they could come was 4pm the next day; huge problem because we have no heated water 3.) Called AHS to request assistance in expediting my service and sat on hold (I'm not exaggerating) for ONE HOUR AND A HALF! Only to be told that since I didn't speak to someone sooner at AHS the service would likely be delayed even longer if I switched service providers! This is my second time trying to use my... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Steven, When our customers are not happy..we're not happy. If you send your information to social@ahslink.com, attention, "Consumers Advocated", we will contact you and look into this situation. Thanks
I waited on the phone for 1 1/2 hrs before customer service finally came on the line. Had a plumbing issue and service technician was out to our home a week later on a Monday. He needed a part and today is Thursday still have not seen technician. Called technician directly and they have been waiting to get approval from AHS and cannot get through to customer service because of wait time. So here I am again waiting on phone 1 hr and 20 min. Trying to get ahold of AHS to get our issue resolved. Ridiculous!!!! I will be cancelling with this company!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I understand your frustration concerning this issue and I sincerely apologize for the inconvenience. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
I have been a client for 14 years! WAS! Started out low, premium and service call creeped up $10 every other year. Some years we used them, some years we didn't. Sometimes an electrician came out for $65 and flip a breaker! Garage door openers, smoke detectors Coverage are dumb! Appliances and pool equipment are essential! I had only a couple of bad attitude techs on the pool ( had to drive to far) and incompetent techs on the a/c ( fried internal parts and thermostat). Be prepared to pay pay for incidentals, bringing old a/c units up to code, that cost me $750. Appointments are not always the quickest. Current a/c problem ended up not being covered due to the fact of the new siding... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Lawrence, We are sorry to hear about your dissatisfaction with your services. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
