American Home Shield Review
ConsumersAdvocate.org
4,124 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4124 Customer Comments & Reviews
Loading Reviews ...
We have AHS coverage since we moved into our current house over 2-years ago. Overall AHS coverage and service has been really good, so far they have us covered on all the items we have reported for service since we started using them--over 15 service calls and counting. The negative side is that they keep changing service providers every year, so some consistency issues are expected depending the contractor that would be assigned to your case. All in all I would recommend AHS to any family or friend. Thanks!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Ruben, We certainly appreciate you telling us about the services experiences that you have had. We are pleased to hear that you are happy with the services that we provide. Thanks for the feedback.
Responsive and for the most part very easy to work with. Service reps are very knowledgeable and responsive
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Roland, We appreciate the wonderful feedback.
I have had someone out for my airconditioner now 3 times. Last time they sent 2 companies. The first one said I needed a new fan motor and then loosened the valves on the gas, He then said he would order the part.
The 2nd co came the soon after and said it was not the fan and charded me megabucks to replace gas and said the last guy opened valves.
Why should I have to pay for the gas when they screwed up.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sue, We apologize for the inconvenience of this situation. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you regarding your concerns. Thanks
We called. Someone came and fixed our refrigerator fast.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Great feedback Kim. Thanks
They called me back right away set appointment . Trey with a 1 plumbing came to my house made repairs .he didnt have right part for tin faucet, but he ordered it, it came in. Trey returned at a later date and related faucet and everything is good.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for sharing your experience with your services Clyde. Happy to hear you everything is good.
I'm currently on hold with AHS for the last 30 Minutes. This is my third time calling today! I called earlier and was on hold for 20 minutes and was disconnected (or Hung up on). I called right back and was on hold for nearly an hour when I got an operator. I was disconnected again and that time I do believe it was some mistake from the operator. The reason I'm on hold in the first place is to dispute a $75.00 deductible that I already disputed last time I called AHS and was on hold for almost an hour. The operator I spoke agreed I should not be charged and just needed to confirm my problem was resolved with the plumbing company. They also set me up to have auto pay for my deductible,... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ash, We sincerely apologize for the hold time and the inconvenience of the issues that you have experienced. If you send your information to social@ahslink.com, attention, "consumers Advocate", we will follow up with you. Thanks
This company's customer service is horrible. We waited on hold on multiple occasions because the automated service is awful. Hold times on average are 1 - 2 hours. Yes - that's 1 - 2 HOURS!!!! We've had a few claims over the last couple years as customers. Every claim is the same. They schedule to send someone out and provide a time frame when the service person will show up.... Every time it's been wrong and don't think about calling AHS, because of what's been stated above. I've now been on hold for 45 minutes trying to reschedule the appointment for AC service. 90+ heat for 5 days straight and expect another 5 more days. A couple months ago we had a claim on an outside water faucet.... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Larry, We sincerely apologize for this situation. If you send your information to social@ahslink.com, attention, social@ahslink.com, we will follow up with you. Thanks
American Home Shield is the absolute best! I have had two different houses with them in 11 years time.
One of the houses was a 1.7 million dollar house and the other 274K, so a lot of difference in the homes. I was treated in an excellent fashion at both homes. I couldn't have had better service.
I love AHS's replacement policy of like kind. When the swimming pool heater had to be replaced because it couldn't be fixed AHS replaced it with a brand new one at $7,000.00. You can't beat that.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We really appreciate the wonderful feedback that you have shared. Thanks Barb!
AHS provides good home repair protection. We have been clients for approximately 5 years. The contractors for the most part are reliable, honest, and timely. This last time we had to wait two weeks for parts but they came in and were installed in a timely manner. Good protection to have for your home and at a reasonable cost.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks. We appreciate you sharing your service experience with us.
I hate thinking that this company kept my money for three months plus a service charge for a technician whom doesn't even try to see what the problem is any time you call this company they keep you holding for over an hour and some times on purpose hand up on you pretending you not there so really ask yourselves if is worth the trouble? i paid them a total of $275.00
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sandra, Please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you regarding your concerns. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
