American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I have two homes with AHS on each. Had too use the warranty three times. One each in AC, refrigerator and one plumbing backup.
AHS was great. Very quick service with highly qualified service professionals.
Only needed to pay $100 for each repair compared to the hundreds out of pocket if I had not purchased AHS.
And to clarify, I never in the past believed in these services. I saw them as a scan. But my realtor talked me into it. I'm a customer for life now.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We're pleased to hear you're satisfied with our services Jeff. Thanks for the feedback.
The worst home warranty company. I had an ice maker that way underperformed. It makes ice but very little. It runs nonstop, using power but produces little ice. They sent several repair men. All were lousy. Looked at it and saw that it was dropping ice and never addressed my concern which was my ice bin had only one inch of ice when the bin is almost 8 inches deep, which means it can hold 8 inches worth of ice. If you scoop one scoop of ice, it would take all day for that scoop to be replaced. I paid the service fee. They insisted I pay a second fee although the new repairmen came to address the problem which they never fixed. To get rid of their multiple emails demanding payment, I paid... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Lan, We are sorry for the inconveniences that you have experienced and would like to look into this situation. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
My experience with AHS has been great. Easy online claims, quick professional vendors, never been denied a claim, been a customer for over 5 years.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Wonderful! Thanks for the great comments regarding your service experience, Kimberly.
American Home Shield has saved my life more than once when it comes to my appliances I don't know what I would do without my home warranty best thing I purchased every year
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks you for sharing your feedback with us Jamie.
I bought a house and moved in in February 2017. In late March my refrigerator went out and when it was determined it could not be repaired, AHS replaced it with an almost exact model at no cost to me. Also, in April I had some plumbing issues. The first plumber that came out gave a diagnosis that I did not agree with. AHS sent out another plumber for a second opinion. AHS has performed above my expectations!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Many thanks for the great feedback Brenda. Happy that we could help.
I am reviewing a prior, old service call from earlier this year. I had an issue with water coming from the humidifier line that is built in the furnace from the mail water line. The water line had come out of the fitting and when the unit kicked in, water sprayed all over the furnace room. the technician called it in when he got here to verify it was covered. come to find out it was NOT. We were VERY upset with this type of coverage. When we got it from the realtor, we basically were told it wold cover everything. I called the main office for the company and got the run around about the lack of coverage for this call. NOT HAPPY at all with their so called service plan. Makes us... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Dale, If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you and look into this matter. Thanks
I really like American Home Shield. It is the second house I have used it with however I think that the copay of $75 should be reduced as you pay x amount of dollars every month and many times never use it the different companies that are representative of what you need are always very professional and very courteous.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thank you for providing feedback about your services Joan, We appreciate the opportunity to improve our customer experience.
We had our air conditioner stop working the second night in our new home. I promptly pulled up our American Home Shield warranty online and opened a claim. It was easy and the repair company contacted us the following morning to schedule a time to come out. We received text updates from American Home Shield and the repair company was professional and worked quickly to get our air conditioner back up and running. We were very relieved to be able to count on AHS!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Marcelle, We appreciate the great feedback. AHS is the shield that is here for you should you need us.
Repairs for my washer have not been completed even though all parts ordered have arrived. Hopefully will be done on July 12th. I don't understand why consumers have to wait weeks before having repairs done on their appliances
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will look into this situation and offer our assistance to help resolve this matter. Thanks
When you call AHS, the tape recorded message answering states that the appointment for service is a mutually agreed upon time, between homeowner and service company. My experience was the opposite. I was told when I HAD to be at my property, based upon the convenience of the service company, when it was not a convenient time for me personally. I made arrangements to be at the house, and then the service company doesn't even show up during the window time of arrival. Stay away.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Dave, We apologize for this experience, and we thank you for bringing this matter to our attention. We have located your information in our system and will be in contact with you regarding this matter. Thanks
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
