American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Until recently I would have given 4 1/2 stars. However my last service call in which the service guys were very good, has caused a glitch someone's accounting records. Like I explained to your rep. whom I spoke to regarding the $75 service fee, it was paid the 1st time they came out. The companies do not leave our homes without the $75 fee (of which I have sent a copy of the CANCELLED CHECK to your offices). I had also spoke to someone and explained that it was paid, the woman said she would check with the air conditioning co. She never got back to me. But I did receive another text stating that I needed to pay this. And then another and another. What's up people? Patricia Harris.... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Patricia, If you send your information to social@ahslink.com, attention. "Consumers Advocate", we reach out to you concerning this matter. Thanks.
I had a problem with a stand alone ice maker. They had a company call me who didn't do those. Then the next company came at least 5 times and replaced the computer panel and the pump and took the unit to their office to work on. When they returned it they said it was not fixed and I needed someone who had experience with these ice makers. I got authorized by AHS to find a company who was licensed and qualified, which I did. They said it was $99.95 for the service call and AHS assured me they would reimburse me. When the new tech. arrived he reconnected the unit and after a while it started working without him doing anything except hooking it up. He felt bad and said he would clean the... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Richard, I have located your information in our system and will be in contact with you concerning this situation. Thanks
Our hot water heater started leaking last Tuesday. We called immediately to report the claim. The response we received was that the first available service call was on Saturday. The serviceman that came out on Saturday confirmed that the water heater needed replacement and it would be put in the following Tuesday. Instead we received a phone call detailing the additional charges, over $600 dollars. When we contacted the service provider they informed us that they would not be able to install a unit because they were still waiting for AHS to send out what was described as "the cheapest water heater available" to install as a replacement. At this point we have gone over a week without hot... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Tonya, I am sorry to hear about the issues regarding the water heater. I would like to look into this situation. If you send your information to social@ahslink.com, attention, "Consumers Advocate", I will reach out to you concerning this matter. Thanks
My AC unit is 29 years old and was condemn and was advised to replace the unit by two different AC companies. American home Shield refuse to replace the unit. They suggested to replace the compressor instead. The AC tech stated just changing a compressor it's like putting a Band-Aid on the whole problem. The problem is my AC is not cooling and needs replacement. Very disappointed.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Mark, I will be in contact with you regarding this situation regarding your A/C. I do understand your disappointment concerning this matter, and will see how we can best resolve this matter. Thanks
i was asked to provide a review for service i never requested or received. someone pushed the wrong keys
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Richard, If you are experiencing any issues with your services, please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you. Thanks
I have been very pleased with the Service that I have received from American Home shield Home Warranty.
They have been very helpful in getting my problems taken care of promptly ...
I would highly recommend them ...
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Wes. We are very pleased that you are happy with your services.
I have had this company service a number of my properties since 2014. I now have 6 condos and my single family home under contract with AHS. Until recently all aspects of their service, with the exception of long waiting times, up to 50 minutes, has been good to very good, Recently however this has changed both with regards to some general aspects of their service but also with regards to a specific situation that I have encountered with one of my condos. The condo in question required service to it's A/C. I placed the service call and a contractor diagnosed the problem reporting back to me that the unit's coil needed to be repaired. The technician's supervisor called me to explain that... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Victor, I am sorry to hear about the amount of time that you have spent on hold as well as the issues that you are currently experiencing regarding your services. We have located your information in our system and will reach out to you to seek a resolution regarding these issues. Thanks
DO NOT buy a home warranty. Set up your own monthly savings plan for $40 per month. I paid American Home Shield $41 every month for almost a decade, but when the time came to replace my 25-year old central A/C, all they paid for was about $350 for a new coil and "some" of the freon. (replacement costs were NOT retail costs, which is what I had to pay for - the were AHS' substantially lower, wholesale costs.) I paid TWICE for my new A/C unit: Once to replace it in my house, and then another $4,000 over ten years to simply improve AHS profits. I fought them for a year and they have an excuse for everything from "You should have picked the more expensive plan" to "Even though the repairman... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Brooks, I am sorry to hear about this, we would like to look into this situation. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you regarding your concerns. Thanks
I have been a customer of AHS for the past 12 with multiple Dwellings AHS has not been responsive to our need to resolve a year old issue regarding our A/C. They had deemed it replaceable in July 2016 and I waited for weeks while they measured for the unit and got prices. I received a sudden get a call that they needed a second opinion to verify the diagnosis. I had no problem with it and was told that no work was authorized and it was just a verification process. A vendor from 200 hundred miles away came and decided that he could make it work and without authorization decided to start a two week welding process of the coils. Upon finishing (3rd week with out air in July Florida heat) he... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ileana, I sincerely apologize that this issue has not been resolved, and I appreciate the opportunity to look into this matter to see how we can best resolve it. I have located your information in our system and will reach out to you regarding a resolution. Thanks
This company is so excellent. The repair persons have been competent and polite. So worth the price. Love this company!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Raina, We are happy that you are enjoying your services. We aim to please our customers.
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
