American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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These guys are great!
I called and they set me up with an appointment for the next day.
The gentleman that came out knew exactly what he was doing and took the time to work with me to show me how to operate the equipment.
Thank you so much, a really good service appointment.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the wonderful feedback Ilene!
I believe this company deserve any star at all, my AC was broke down 3 weeks ago and request a service and still I am waiting for them and every time I called I was on hold for more than 45 Min and I couldn't talked to any body after that I called new customer line and they answer my phone right away
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Sohrab, I am sorry for the issues that you have experienced. If you are still having problems with your services, please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
I do not know how the companies that AHS works with are chosen, some have been great and some have had to make several trips to get things back on track. We have had to get rid of 2 major appliances this year because they could not be repaired and AHS communicated quickly and completely our options to us. When we chose to purchase outside their selection and provided them the receipt of our purchase, they quickly cut us a check for the worth of our original appliance. They were polite, knowledgeable, and great to work with. I would definitely recommend them to others!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are pleased to hear that you are satisfied with you services Jennifer.
I have enough troubles with this warranty company:
LONG WAITS during ANY CALLS made out to them- be prepared to wait at least 40mins before you can even get a person on the line.
Ineffective business dealings: I had two warrantys with this company and had to cancel that warranty associated with a house that has been sold. They cancelled the warranty on the wrong house.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ane, We are sorry to hear about the wait time and the issues that you have experienced with your services. Please send your information to social@ahslink.com, attention, "Consumers Advocate", and I will contact you regarding your concerns. Thanks
Was not informed well about how long
Process will take to put part in my AC unit
Had to call about ten times but no clear answer was provided
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Alam, I am sorry that you did not get the clear information that you were looking for. I will be in contact with you to answer any questions that you may have. Thanks
I recently had my water heater go bad in the night of course. American Home Shield surprised me very much by being so nice and helpful on the phone. They made it very easy to deal with this difficult situation. The plumbing company that they used were also very nice and competent. I had to pay exactly what my contract states, and not a penny more :) I'm thankful for their honesty.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Many thanks for the feedback Suzanne. Happy to hear that you are satisfied with your services.
Been without air for approximately 2 weeks. It's 83 degrees in my house right now. Technicians that's dispatched don't bother to call or show up. Asked to speak to supervisor and was told there was none available. On hold for over 2 hours earlier today. 45 minutes later and finally 1 hour after I got home from work. My husband and I both work. we can not continually take time off of work only for no one to bother to show up.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Patricia, I am sorry to hear that you have been without your A/C for so long. If you send your information to social@ahslink.com, we will be in contact you regarding this matter. Thanks
I am very unhappy with American home Sheild. I have been using them now from us 20 years . My air conditioning went out three weeks ago I called them to schedule someone to come fix it . The first person they gave me contact you couldn't come out for over a week it is 117° outside . So I called them back they sent out another technician from another company AMA with which now I find out have an F rating with the Better Business Bureau they have more complaints than they know what to do with . AMA sent out a technician that supposedly fixed a fan motor replaced a fan blade and a Schrader valve I personally paid over $206 for him to add more Freon The unit worked one day we were out of... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello James, I sincerely apologize for this issue. We would like to offer our assistance regarding this matter. If you send your information to social@ahslink.com, we will follow up with you. Thanks
I am please with AHS even though I have only used them once.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are happy that you are enjoying your services Suzanne. Thanks
I send in a review yesterday regarding my stand alone ice maker. I was contacted by AHS in about 12 hours and all my problems have been resolved. I'm impressed after being disgusted. So I am posting this to let people know that if you let them know what the problem is they are responsive and do the right thing. I got excellent service after a major disappointment. I would recommend AHS highly notwithstanding the original problem.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback Richard. We are happy that you are pleased with your services.
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
