American Home Shield Review
ConsumersAdvocate.org
4,124 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4124 Customer Comments & Reviews
Loading Reviews ...
The website needs a way to auto cancel a service appointment.
The website needs to have the ability to make comments for feedback on the site.
The 30 min. wait time is unsatisfactory to have a customer service rep answer the call.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ann, I apologize for the hold time and the situation regarding your services. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you regarding this matter. Thanks
I was on hold for over 30 minutes on 3 seperate occasions only to be hung up on. I still have not been able to submit my claim as the option is not available on the website. Very disappointing as I have an urgent need and AHS has been good up prior to this.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Donovan, I am sorry to hear about the hold time and the issues that you have experienced regarding your services. I have located your information and will be in contact with you concerning this matter. Thanks
5/22/2017: Notified American Home Warranty our heat pump wasn’t cooling 5/23/2017: ARGO came to repair 5/23-5/28: Multiple service calls by ARGO ARGO replaced several parts, each time saying the latest part would correct our cooling problem. We still don’t have cooling. They finally said it was the compressor that was still under warranty. It would take a week to get a new compressor. 5/31 – 6/13: We went on a previously scheduled vacation. ARGO said they would install the new compressor while we were gone. Once the compressor was installed they would use the key we left out for them and enter our home to be sure the unit was cooling properly. I called Carla at ARGO to let... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Charles, I am sorry to hear about this matter, if you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
My last experienced was not a good one. My washing machine handle broke halfway off. The washer is 12 years old. I am the only one using it and doing laundry for me and my husband. They sent a repairman who I paid $100.00, who told me they needed to order the part. I then received a call from AHS telling me that I abused the handle and they would not pay. I ordered the part and repaired myself. As I removed the old handle the plastic crumbled. It was defective from age and not abuse. This is my second instance where they did not take care of my appliance issue.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Carole, I have located your information and will look into this situation and follow up with you. Thanks
5/22/2017: Notified American Home Warranty our heat pump wasn’t cooling 5/23/2017: ARGO came to repair 5/23-5/28: Multiple service calls by ARGO ARGO replaced several parts, each time saying the latest part would correct our cooling problem. We still don’t have cooling. They finally said it was the compressor that was still under warranty. It would take a week to get a new compressor. 5/31 – 6/13: We went on a previously scheduled vacation. ARGO said they would install the new compressor while we were gone. Once the compressor was installed they would use the key we left out for them and enter our home to be sure the unit was cooling properly. I called Carla at ARGO to let... Read More
They find every excuse not to cover repairs. It's a waste of money a total scam. I'm sure the good reviews on here are fake. Total waste of money.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Devyn, I am sorry for the experiences that you have had with your services. We strive to provide the best services possible for our customers. Please send your information to us at social@ahslink.com, attention, "Consumers Advocate", if there is an issue that we can assist you with. Thanks
After hours of waiting on hold, for over 7 days my A/C is still out of commission. I called on the 26th of May about the issue. The first vendor scheduled an appointment from 8-12am on the 28th, which I took off work for, to have them never show. They called at 2pm, after I returned to work explaining that they were on their way. When I explained that I was at work and had waited during the schedule time, I was told to reschedule. After hours of calling AHS, a new vendor was dispatched and scheduled an appointment for the 30th between 12-4pm, which I took off work for. 4pm and no technician. After waiting on hold, the customer service @ AHS were rude and unprofessional. They could not tell... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Natasha, I apologize for this situation and I will be in contact with you concerning soon concerning this matter. Thanks
HVAC repairs were fast and technicians very competent, friendly and informative. As an engineer I tend to ask a lot of questions and the techs are always willing to provide answers and advice, Note: Service was performed on July 4th!
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the feedback Joseph.
I'm not sure how we survived without the peace of mind that American Home Shield gives us. Knowing that a major crisis, under any other circumstance, can be avoided with this warranty is a real godsend. We haven't had to use it a lot, but when we did need it, AHS came through. Thanks for making this service available for such a fair price.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback Tim. We appreciate the time it took to share this wonderful service experience with us.
The service I get has been prompt and cheerful. So far all but one technician has been great, but AHS made good on the one that was not.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Evelyn. We aim to please our customers.
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
