American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Our CH/A went out on 5/17/17, at which time I placed a call to AHS. I explained that we are senior citizens with medical problems (I have leukemia and was undergoing daily infusions & my husband is a severe diabetic.) The initial CS rep that I spoke with said that she would expedite our service request & gave me the name of Total Air with a long distance phone number. I asked where this company was located and she said that their office was in Florida, but they had technicians all over. When the technician came the 1st time, on Sat., 5/20 he said he had come from South Georgia & it had taken him 2 hrs to get here. That was the explanation he gave for being 8 hrs later than promised. He... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Deborah, I sincerely apologize for this issue regarding your services and would like to see how we can help resolve this matter. Please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you. Thanks
The service was quick, efficient, and thorough. From start to finish everyone I had to deal with was friendly and courteous. My microwave was unrepairable and AHS was able to locate an acceptable replacement and have it installed in a very short period of time. They took care of everything without any effort on my part. I am totally satisfied and recommend AHS to all home owners. Thank you AHS!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thank you, We really appreciate the feedback.
AHS has been a life saver! I bought this short-sale house in 2011. Meaning bought as-is with no guarantees. Realtor gave me a basic AHS 1-yr policy as a gift; I upgraded. In the 7 yrs since, the dishwasher died; they rebuilt the motor and replaced rusted racks. The water heater leaked; they replaced it. The clothes washer motor warped and died; they rebuilt it. The refrigerator died; they replaced it. Water backed up into the tub; their plumber cleaned out the line. All these things work perfectly now. Then the furnace started making banging noises. Turns out the furnace may have been the original - 67 years old? They replaced it. My point is that AHS has taken good care of me over the... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Linda. We are happy to hear that you are enjoying your services.
We have a tank less water. We are having a problem with the water turning cold while taking a shower. This happens off and on. I called AHS and they sent out a plumber. He could not get the problem to show up while he was here. That night it happen again to my husband. I told him to keep it running and I would go check the tank. It had a Code 12 showing on it. He turn the water off and back on and he got hot water but started going to cold again. I called AHS that now we are getting a Code 12. My complaint is the plumber, not sure of the problem, sent it in as a maintenance problem, and now the claim is denied. We have been with AHS since 1999. Our contract is coming up in... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Anna, I certainly apologize for the issues that you have experienced with your services regarding your plumbing problems. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
American Home Shield is wonderful! I have had to use my AHS on my washer, dryer and refrigerator and have been extremely pleased. I would recommend AHS to anyone!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We genuinely appreciate the wonderful feedback, Deborah.
This is a great company that stands behind its product. We live in al older home and it seems like multiple things hit at once. AHS never hesitates, they always repair or replace. The only thing is no repairs resolved on weekends or holidays.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the feedback Randy. We appreciate the opportunity to improve our customers experience with our services. Thanks
I wish those having complaints with AHS check back at this website and let us know if AHS fixed the problem or not rather than assume it was fixed or it went into the "round file" (trash can) and left the customer holding the bag. Please update your complaints so we don't think the worst of AHS or to steer clear of another sham company.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bea, All feedback is valuable to us as we will use it to improve our products and services. If you have any questions regarding your services, please send your information to social@ahslink.com, attention "Consumers Advocate". Thanks
We have been with home warranty 6 years with 4 homes , always had fair service at a fair price, we have had on going problems with a air conditioner that they can't seem to fix and we called them again today to tell them it is out again and the girl on the phone told us they are canceling our contract and will not give us a reason why. Very bad for business. You don't take care of loyal customers your business will soon fail with all the bad reviews you are getting. We would like to understand the reason our contract has been cancelled.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Shelia, I am sorry to hear about this unpleasant situation regarding your contract status. I sincerely apologize for this situation. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will follow up with you concerning this issue. Thanks
Just had my kitchen range replaced as it could not be repaired. It was replaced with a model that has all the same features as my previous range. There was little or no effort involved on my part in getting the new range. I received and email with asking for the specific features of my old range and then within a day got an email showing a wide variety of items I could order to replace my range. Simple and easy.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Perry, I am glad that you are pleased with your services, and we appreciate the time you took to share your great experience with us. Thanks
Worst warranty company ever! I have sat on hold for hours with them. Have used them several times, but now am waiting for another warranty company coverage to start and will cancel ahs forever. Slow to answer the phone, no way to make any comments when requesting repairs online, nobody to communicate with, horrible, lazy, crooked contractors (epic mechanical in little rock failed to install compressor correctly, causing freon to leak and then ruining compressor--they said it was a faulty compressor and then said ahs was responsible for getting a new one, and ahs said epic was responsible--we went without air conditioning for the entire month of july! I had to threaten lawsuit, bbb, and... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Susan, We apologize for the inconvenience that this situation has caused, and we have located your information in our system and will reach out to you regarding this situation.Thanks
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
