American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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We have used them twice this year and both times the results were positive. A replacement to our garbage disposal was done without any questions and a repair to our refrigerator was completed.
Technicians were prompt and professional
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Roger, We appreciate the wonderful feedback, and we are pleased to hear that you are satisfied with your services.
This company is ridiculous. The first service I requested from them was for my dishwasher which took almost a month from start to finish for them to repair. The guy came out, looked at it, and said we'll get back to you. During that time I had to call them after 2 weeks of not hearing anything. When I asked why I have not received an update, the lady told me it is not their job to give you an update. Second time I called for my a/c and set an appointment. Later that day my neighbor took a look at it, got it to work, so I called back immediately within the same day, and spoke with someone who cancelled the service. I still ended up being charged the next day which took over a week to... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Charilynn, I appreciate you making us aware of this situation, and I apologize for the issues that you have experienced with your services. We have located your information in our system and will be in touch with you regarding this matter. Thanks
Unwilling to budge on their position over whether something was covered. Instead of providing me with the reasons why THEIR contract said something was not covered, they told me, "we're not technicians." When I specifically asked about the verbiage of THEIR contract terms, they told me, "you signed a contract."
Terrible company.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Shannon, We appreciate the opportunity to address this situation. We apologize for the inconvenience that this issue has caused. We have located your information in our system and will reach out to you regarding this matter. Thanks
I've only had positive experiences with AHS since I started my policy 8 years ago. In that time I've had several appliance breakdowns and AHS has helped me to resolve them all, including situations where they purchased a brand new air conditioning unit and a brand new washing machine for me, with no extra charge to me. Needless to say, I'll continue keeping my policy up to date :-)
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Tony, Thanks for the great feedback. We are happy to hear that you are pleased with your services.
I have had over 19 years with AHS and I have two homes that I have covered. When I had a problem with the contractor AHS would listen and send another technician. I hope they keep up with the good service i receive. There are so many other Home Warranty companies and I keep looking in case AHS does not work out, Cross your fingers...Phillip Vanek
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Phillip, Thanks for the great feedback and we are happy that you are enjoying your services. Please let us know if we can ever be of assistance to you. Thanks
I have been with AHS for a year now, almost at the anvil of renewal of my contract next month. The professionalism in resolving issues is not at par with the level AHS claims whenever a redressal or resolution is sought. In my case there was a wrong show of a technician and the vendor has slapped a service fee when I disagree on the service appointment date. I have been asked to follow with the vendor and the vendor tells me it is AHS that needs to be contacted. All in all, I'm completely frustrated with this exposure where there is scant respect for the customer.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Uday, I sincerely apologize to you for the frustration regarding this service issue. We strive to provide excellent customer service, and regret the experience that you've had. Please send your information to social@ahslink.com, attention "Consumers Advocate" and we will be in touch with you regarding this issue.
I just cancelled renewals for 3 homes because of my frustration with the lack of customer service provided by AHS. I paid for 2 service calls to the same incompetent technician to fix my dishwasher. The problem is still not fixed. AHS promised to send a different technician. Now they tell me there are no other technicians in my area. Yet, there are 30 appliance repair companies in the phone book in my area? They agreed to pay for a 3rd trip, but only if I agree to allow the same technician to try again. I don't have the time or the patience to deal with him, so I will take my business elsewhere. Do not try to call them unless you have at least 45 minutes to be on hold. And don't bother... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sissy, I am sorry to hear about all of the difficulty that you have experienced getting this matter resolved, and the time that you have spent dealing with this matter. Please send your information to social@ahslink.com, attention "Consumers Advocate", and we will follow up with you concerning this situation. Thanks
*******UPDATE******* Read my review from 6/7/17 Service is still terrible. I was never contacted by the installation company so I called hem. I was told they did. It have any dishwashers in stock but would contact me when one was available to set up Installation. On Friday 6/9/17 I was contacted by AHS/Service Master and I was told that my Washing machine parts were on back order until the end of July and the decision was made to to replace th unit. A unit was selected and I was told that the installation company would be contacting me on Monday the 12th to set up delivery on the 13th. I miss d a call from the installation company due to being at work when they called. I called back... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Carlton, This is certainly not the experience that we want for our customers. I sincerely apologize for this awful experience. I have located your information in our system and will reach out to you to see what we can do to help resolve this matter. Thanks.
This used to be the best Home Warrranty company up until a few years ago. As a customer of nearly 3 years, I used to swear by AHS. However, last year 2016. I noticed that their service has severely deteriorated. They used the worst contractors to service your repairs. Then they will get upset when you check out the contractors and site the enourmous amounts of negative reviews you find. Then if you ever have to elevate your concerns past the customer service reps (i.e. Contact their executive offices), They get mad as if it's your fault because the customer service department is rude and disrespectful. It took AHS 3 1/2 months to repair (replace) my washing machine. Before the repair... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Tony, I am sorry to hear about your disappointments with your services, I have located your information in our system and will reach out to you regarding your concerns. Thanks
This used to be the best Home Warrranty company up until a few years ago. As a customer of nearly 20 years, I used to swear by AHS. However, a few years ago, I noticed that their service has severely deteriorated. They used the worst contractors to service yor repairs. Then they will get upset when you check out the contractors and site the enourmous amounts of negative reviews you find. Then if you ever have to elevate your concerns past the customer service reps (i.e. Contact their executive offices), they will send you a letter stating that they will no longer renew your contract. In all the years I was a AHS customer, I have had over 6 homes warrantied by then, including 3 at any... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We sincerely apologize for your experiences and we thank you for bringing this issue to our attention, please provide your information to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you regarding this matter. Thanks
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
