American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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American home shield is the best. I kept my home warranty when I bought my house. I am so glad I did. Because normally when we get in a crunch with income we tell ourselves we don't need this warranty. I am so glad I never cancelled my american home shield warranty. I am a single mom and this warranty saved everthing that was under contract. They have never waivered from the contract. Thank you american home shield.American home shield is the best. I kept my home warranty when I bought my house. I am so glad I did. Because normally when we get in a crunch with income we tell ourselves we don't need this warranty. I am so glad I never cancelled my american home shield warranty.... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Diane,
We really appreciate the great feedback. It is a pleasure to provide the great service experience that our customers deserve.
I signed up with their home warranty service when I bought a home in March. My A/C went out about two weeks ago (late May) and they sent out a contractor to get it looked at. The contractor declared it a tots loss, had me finance through Wells Fargo to replace it along with the furnace. After contacting them several times and waiting 20+ minutes on hold each time, I discovered the contractor had lied to me to get me to replace the units. The coil, which would have been covered by the warranty, was the only defect though I was never given an option to replace only that component. I discover later that the company they sent has an "F" rating with the BBB, and other customers that used their... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jenny, I am sorry to hear about this dreadful experience regarding your services. We have located your information in our system and we will be in touch with you soon regarding this situation. Thanks
Signed up with AHS in April. Waited the 30-day required period before requesting a service. Then, requested two services: one for electric, one for A/C. A/C guy showed up, said he would have to order parts, and never came back. We tried to call multiple times, and he always replied, "I'll have to get back to the office to see the report." Finally called AHS, and they contacted him and he said the same thing - AHS said they had to wait 24 hours for him to get back to them and they would get back to us. We waited. No response from either. Called AHS again - got the same run-around, only this time, the guy hung up on them. By this time, we were still without A/C, it had been a month from... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kimberly, I apologize to you for the inconvenience of the matter and the time waited, with no follow up. If you send your information to social@ahslink.com, attention "Consumers Advocate" we will look into this situation. Thanks
I have been with AHS for over 16 years and I am truly disappointed in there services in the last several years. I have been contemplate changing during these years but they have made up my mind. I had a leak in my family home on the 2nd floor bathroom. The plumber came out the first day and fixted the elbow under the bathroom sink. Well, that morning I woke up I had water leaking from the 2nd floor bathroom to the 1st floor bathroom. I appreciate the plumber coming back the following day but several hours later (supposed to arrive in the am arrived in the pm). Nevertheless, he indicated it had to be a leak in the wall. The plumber assured me thats where it was and he was right. This... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ms. Johnson, I sincerely apologize for the frustrating issues that you have experienced with your services. Please send your information to social@ahslink.com, attention, "Consumers Advocate" and we will follow up with you. Thanks
We've had to ask for service several times. I use the online service and the technicians call me right back. The work was always done quickly. Once they needed a part and the company called me every few days to let me know what was going on and when the part would get to them. The companies they use have all been very professional and the techs sent to the house were thorough and seemed vested in fixing the problem the first time. They also gave me tips on how to keep the problem from happening again. Worth every penny and we are renewing!!!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Arzella, Thank you for the wonderful feedback.
Don't waste your money on AMS. They won't cover your stuff and will deny your claims.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Mark, I am sorry you feel this way about your services, please send your information to social@ahslink.com, attention "Consumers Advocate", and we will follow up with you. Thanks
Terrible customer service once they have your payments coming. A/C went out last night (Wednesday) requested service this morning online. Less than a hour a contractor with AHS called to schedule an appointment. Good thing right? Well the first they have available is next Monday afternoon. Not so good, it is going to be in the mid 90's all week here in the Carolinas. I called American home shield and waited on hold for FORTY THREE minutes. The customer service people that I was finally able to speak with told me once the contact a service provider they allow them 48 BUSSINESS hours to respond! That is minimum of 6 days and a weekend before they will even consider calling another service... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jack, All feedback is important to us and we will use it to improve our products and services. If you ever need assistance regarding your services please send your information to social@ahslink.com, attention "Consumers Advocate". Thanks
No issues with contractor but it has taken me 5 calls over past 2 days to just get someone to answer the customer service phone number (I waited up to 30 minutes on each call before hanging up). When I relayed this to the representative I was effectively told - tough, this is peak season and we are busy. My issues (double billing, again, of service fee and issuance of delinquency notice) was resolved politely and quickly (I hope, will check account in a weeks time to make sure they actually did what they said they would). This is not a one-off experience. The only way to contact customer service is via phone and it is horrible and frustrating trying to get through. I spent 2.5 hours... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kevin, I sincerely apologize to you for this issue regarding your services. Please send your information to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you. Thanks
Reasonable price.
Reasonable response time.
Quality service workers.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Clifton, We really appreciate the great feedback.
Had someone come out to my home spend less then five minute in my home looked at my Hot Water heater and said I needed a new one ask me for his $75.00 fee gave me an invoice that state need new water heater and left. He stated that some one would get back to me on installation of the new water heater. never heard anything. I call today June 15, 2017 to ask what was happening I'm told that my heater is not up to code and It would cost me $1300.00 to bring it up to code. I asked them from what form of government was it not up to code. they could not tell me.what government agency stated that it was not up to code. I asked them to send me a email that listed the code violations but they... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Victoria, I apologize to you for this unpleasant experience regarding your services. Our customers deserve better than this. Please send your information to social@ahslink.com and we will follow up with you. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
