American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I have been with AHS for many years. Sometimes I put in a service request, and never receive a call from the service people. I have found that they do not have enough service people for my area. One of the plumbers that came to my home was not licensed. This I discovered from the City of Chicago after they caused $30,000 worth of damage to my home. I put in a service request last Tuesday, and I am still waiting for the air conditioner person to come. Today is Monday of the following week. I don't know, but I think that's a long time to have to wait. It's looking like rain, so he probably won't service my unit today either. They don't follow-up on the calls to see if you have been... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Cynthia,
I am sorry to hear about the issues that you have made us aware of regarding your services. This is certainly not the service that we pride ourselves on. I have located your information in our system and will reach out to you to begin the resolution process regarding this matter. Thanks
Tech came over to look into my pool heater problem. He analyzed that the switch membrane is broken and so is the controller. Claim that my controller was busted due to wire eaten by rodents. They can only repair the membrane but not the controller. Since I know a little about pumps I recheck the controller and it is working. Retape all the wires and then call AHS and informed them that I need only membrane fix. They said they could not do it since it has to be done all together. Told them that I will just buy the membrane and send them the bill. Customer service refuse. Do not understand why since my controller is still good, why repair it. Paid 75 for the contractor but have not heard... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Benjamin,
Thank you for bringing this situation to our attention. I can understand your disappointment and frustration regarding this matter. I have located your information in our system and will be in contact with you to help resolve this issue. Thanks
Use to think this Co was great. Going down hill. Needed a plumber but they couldn't get one to come out. Had a flood. Had to hire my own plumber. Only have one Pool Company and so far they are not reliable. I'm frustrated with AHS.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Ruth,
I apologize for this issues that you have experienced with your services. Please send your information to social@ahslink.com and we will be in contact with you to see how we can help resolve this frustrating issue. Thanks
AHS has saved me thousands over the years. we would be lost without them. highly recommend to any home owner.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the feedback Mike.
My seller purchased this warranty for me when I closed in December and based on my recent experience I would have to say that AHS sucks and you definitely lost 2 customers seeing how my sister was interested in a purchasing a warranty as well. I has taken 5 weeks for me to have my refrigerator fixed. 5 weeks without a refrigerator for a VEGAN is very costly! The time that it has taken to repair my refrigerator is unacceptable. I've worked from home to have repairmen not show up! After spending hours on hold I was finally given my $75 fee back which must be coming via satellite because I have yet to receive it! In December I will be using another company based off of this experience.
I have had AMERICAN Home Shield on my homes for about 15 years now and ever year they raise their rates. Last year we had to call the about the same issue over 7 times and the companies that they partnered with could not fix the problem properly and since we had so many calls they raised our rates to $2000/year. I then called Choice and signed up for about $650.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Matt,
All feedback is important to us and we appreciate the time you took to tell us about your experience. I regret the experience that you have had with your services, and if you send your information to social@link.com we will follow up with you. Thanks
Nickeled and Dimed! I made a service request for plumbing issues I have been experiencing in my new house. american home shield assigned Aaron's plumbing to my service request. The plumber, Sam, arrived and looked over the issues I requested service on. At first he was very pleasant and seemed interested in resolving the problems. Sam spent almost two hours going through my house taking apart faucets, using an auger on a toilet, playing with toilet tanks, and taking notes. Sam left my house stating he would be back next week with a couple of guys to finish the work. And that's where it all went downhill. I waited almost an entire week and then I received a voicemail from a different... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Justin,
I know this is a very frustrating situation regarding your plumbing issues and contractors. If you send your information to social@ahslink.com I will contact you and begin looking into this matter for a resolution. Thanks
AC has been out for over a week. Cost to have someone come out was 75.00. Repair cost out of my pocket is 1,500.00. Decide since my unit is an older unit that I would go ahead and replace the AC and furnace. Out of pocket expense, 7400.00. AHS will compensate me 329.50 with the cash out option towards this. So much for the idea of saving money after being with them for over 10 years and this has been the biggest issue I have had.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Mike,
I know is a frustrating matter to have to deal with and for that I sincerely apologize. Please send your information to social@ahslink.com and we will follow up with you. Thanks
Air conditioner has been out for a week. Cost out of my pocket to repair is the 75.00 service fee plus 1500.00. I thought the idea of AHS was to reduce my out pocket expense? Being that I have an older unit I have decided to replace the unit along with my furnace and upgrading to a heat pump system that is going to cost me 7400.00 out of pocket and the cash out option through AHS will only cover 329.50. So much for saving me money after paying all this money to them for over 10 years.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Mike, I am sorry to hear about the issues that you have experienced regarding the A/C and the out of pocket pocket expenses to repair the unit. Please send your information to social@ahslink.com and we will look into this issue. Thanks
Very easy to work with and time efficient. Both contractors who have been referred to us have been very professional and nice.
T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Thanks so much Tonja. We appreciate the feedback.
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
