American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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This company is pretty much hit and miss. I've been with them since their inception and sometimes it goes well, but when it goes bad it's very, very bad. My latest nightmare involves my garbage disposal. It died several weeks ago, I called in a claim. They said they didn't have anyone readily available in my area to service my disposal. They said that there was one company that was on their list for my area but they had been suspended. The companies name is Ruud Mechanical. Guess who called me to schedule an appointment. You guessed right, RUUD MECHANICAL! The inexperienced technician showed up, looked at the disposal, said he had never seen one like mine and said it was broken. The... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Elsie,
This is not the experience that our customers deserve regarding their services. We would like to see what we can do to make things right. Please send your information to social@ahslink.com and we will follow up with you. Thanks
I have been with them for almost a year. We are having septic tank issues and I called to make sure of what I was requesting. The automated system answered and I went thru the process on it. Today a plumber came to my house and said I do not handle septic tanks.......let me call the warranty company. We are not covered for the septic tank, which I can understand, but I was still charged the 100.00 fee for the service call which was the reason I called in the first place to make sure we were covered. So my advice is don't do anything with the automated system that you are directed to. Very disappointed with the handling of this claim.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Cathy,
I am sorry to hear about this situation regarding the septic issue. Please send your information to social@ahslink.com and we will follow up with you regarding this matter. Thanks
Don't waste your money! Horrible company! They rip you off and send it incompetent service providers who have to come 4 times to fix one thing! I have paid a few and they cash the $75 check for the service call and then I received a bill from
American Home shield telling me I am 30 days overdue ! I had get copy of cancelled
Check and had to spend money to fax it to American home shield because they won't accept an email! One time they sent an air conditoner guy who blow up my compresser and then put my valve in backwards! I can write a book!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bernadette,
I sincerely apologize for the issues that you have experienced with your services. We truly want our customers to be satisfied with the level of services they receive. Please send your information to social@ahslink.com and we will follow up with you. Thanks
This is my second year with AHS and my first claim. My a/c stopped working found out it's the compressor. Everything was fine from submitting a claim, scheduling with the technician, and even them showing up on time. My issues is that yes they will cover the compressor but I will still come out of pocket $800 for the refrigerant due to AHS only paying $10 of the $136 pet pound. I'm a single mother of 3 and do not have that kind of money laying around. This is why I opted for a home warranty. Now I'm out of the $100 trade fee why idk since I still have a broken a/c machine and now I'm cooking my two story house with box fans!! Thank you AHS! I will definitely be looking into a new warranty... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Andrea, Thanks your for bringing this situation to our attention regarding your services. If you can provide your information to social@ahslink.com we will look into this matter and follow up with you. Thanks
This company is probably the worst company I have ever had the displeasure of dealing with, they have 0 empathy for their customers, their agents all lie through their teeth and are extremely unhelpful and rude, can't grasp basic problems. I've called to try and get a claim sorted about 15 times, been promised callback almost every time (even been reassured after I said I don't trust their callbacks) , including a callback from a supervisor. Their ratings on this are completely fake and made up, just look at their BBB profile which has 94% negative reviews, they do not care about you at all, if you're starting to look at home warranty, run away from AHS and never look back.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Emil,
I truly apologize for this situation and your displeasure with your services. Our goal is to have happy customers by providing the excellent customer service experience that you deserve. Please send your information to us at social@ahslink.com and we will contact you to resolve this matter. Thanks
I was not satisfied with the servi
ce that was provided for my home warranty.
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Peter,
I am sorry that you are not satisfied with your services. Please send your information to us at social@ahslink.com and we will reach out to you to see if we can resolve this situation. Thanks
We placed a service order on 4/28 for two appliances; the first was a microwave that was replaced by Greenway home services a few months ago. The second was for a laundry machine. The microwave door does not close correctly and severely inhibits functionality. We called and had a technician sent to check out the issues. First they could not locate a serial number on the microwave(Mind you this is a microwave that was installed by American Home shield, and its contractors) and literally told us he i didn't know what to do. The Laundry machine is still leaking. In Total the technician spent probably 15 minutes looking at the issues. Where as i have spent hours on the phone trying to get... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jeevan,
I apologize to you regarding the service issues that you have experienced. I can understand how disappointed you are feeling with your services. Please send your information to social@ahslink.com and we will follow up with you to resolve these issues. Thanks
Best Way Mechanical gave me a time between 8a-12p to come by and fix my air conditioner. I had to take off from work to make sure I was at home at their specified time only for them to arrive at 2:45p! I understand being late what I don't understand is having to call them to find out when to expect a technician when they should have been calling me to inform me that the technician will be late. My whole schedule was thrown off because of Best Way Mechanical unprofessionalism. But then I thought...the problem isn't BWM it is you AHS you claim to want to provide quality service to your customers but then hire the worst subcontractors you can find to do the job. And what's worst is that... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Katrina,
I sincerely apologize to you for this situation regarding your service, We thank you for bringing this matter to our attention and will assign a social media specialist to contact you regarding this situation. Please send your information to us at social@ahslink.com and we will follow up with you. Thanks
This is a total SCAM! They make so many stipulations that you can never file a claim that is if you can ever get anyone on the phone to discuss. If you do not have detailed maintenance records for the life of the item whether it requires maintenance or not they don't pay. They also refer you out to overcharging technicians from companies you cant even find reviews on. AVOID!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Larry,
I am sorry that this has not been a pleasant experience with your services and the difficulty you have had reaching someone to discuss this matter with. Please send your information to social@ahslink.com and we will assign a social media specialist to contact you regarding this matter. Thanks
Sorry to differ but I had AHS for over 20 years at 3 houses at the same time. They became very difficult to deal with on claims and buy outs of appliances that could not be repaired. I tried Fidelity Home Warranty on my residence house as a trial and could see the difference in better service and better contractors with them. Since they all my houses have Fidelity.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jay, We appreciate the time you took to tell us about your experience with your services. We strive to provide the best service possible for our customers and regret the experience that you have had. Please send your information to us at social@ahslink.com , if you have any questions and we will be more than happy to answer them. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
