American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I called a AC repair man to fix my AC unit over the weekend. I called to get a C# this morning and they told me I should of called before hand and I would not get a refund. I have been with you for 10 years so June 1 I want my policy cancelled 209433952 and i am changing company's. I was not aware of the policy. You need to get customer service to compromise with customers. One time would of not hurt to compromise to my problems. I have said good things about your company but I am through with non satisfaction. I work in a
Dr's office and we always put the patient and customers first.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Christina, Sorry to hear about this matter regarding your A/C unit and the issues regarding reimbursement. I have located your information in our system and will reach out to you to see if we can resolve this matter. Thanks
The review im going to give is based on an experience we recently had with an American Home Shield contractor. The contractor collects a cash payment for services rendered, leaves a receipt. The contractor writes in his notes no cash payment collected, causing an invoice to generate from American Home Shield, The first one being 3/28/17 a call was made to AHS and the rep stated he would take care of it , did not notate the account nor did he take care of issue. May second statement comes asking for monies already paid , we call AHS and talk with rep she calls the contractor while we are on the line they are closed. Monday may 8th we call AHS rep calls contractor while we are on the... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Andrea, I certainly regret this unpleasant experience that you have had with your services. We appreciate your 13 years as a valued customer of AHS , if you send your information to us at social@ahslink.com we will look into this matter. Thanks
Called AHS about 2 leaking outside faucets. Plumbers came and had no parts, so was rescheduled 4 days later. When they arrived, they stated they could not do the repairs because they could not get to the faucets to make repairs. They did cut a hole in one inside wall, which has been left that way. Was told I would have to get someone at my expense to take siding off house for plumbing access to fix both leaks. I am not a plumber by any means. I took the top off faucets and took them to hardware store and bought two 49 cent washers and fixed both leaks. I still had to pay the $75 service fee and I still have a hole in my inside wall. Do not feel I got best professional services.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello David, I certainly apologize for this situation regarding you having to make your own repairs, this is not the experience that our customers should have with there services. I have located your information in our system and will reach out to you to resolve this matter. Thanks
Same day response! I was greatly surprised! Technician arrived at the time projected and checked out my air conditioner and to my amazement, I did not have to purchase another unit as I had been told by another technician. It has been more than a month since the technician repaired the unit and it's still working great.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Lester. Thanks so much we appreciate your feedback.
American Home Shield has always given me great service over the years.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great compliment Julia.
I would give AHS a NEGATIVE star if I could. Just as others have posted HORRIBLE service with AHS, we ended up canceling our contract. The AC "technician" they sent out was UNPROFESSIONAL, rude and arrogant. When we called to complain, the supervisor in the "Escalation Department (Tamika), was the exact same way. Tried going through their Customer Service Specialist (Pam) and she was also worthless. DO NOT WASTE YOUR MONEY AND BUY A CONTRACT. You WILL be frustrated and just be spending good money. Still waiting on our refund check but have a cancellation number and will definitnely have our attorney handle if not received.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Joy, Very sorry to hear about your no so pleasant experience with your services and also that the matter has not been fully resolved yet. Please send your information to us at social@ahslink.com and we will follow up with you regarding this situation. Thanks
MY air conditioner stopped working on a Thursday evening. I called them that night and by by 1:00 PM on the next day my a/c was repaired and working fine! Great response and a fine company they sent out. I have used them before and always had the best experience with them. I highly recommend AHS.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Ken, Thanks so much for the feedback, we really appreciate it.
I don't understand how AHS can be rated 4.5 stars and called "excellent." My experience is similar to others I've read here. I had a one year service contract provided by the seller of the home I purchased in Florida in March 2015. A number of appliances and systems started to go bad during the first year and initially I felt confident and hopeful that I was covered with an AHS warranty. Unfortunately things went awry quickly. I have Daikan split air AC systems in the home and several of them started to go bad. Despite having several Daikan system specialist examine and report that the system needed to be replaced, AHS fought the recommendation every step of the way. We had multiple... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Tom, Sorry for this frustrating experience regarding your A/C and that you had to pay the upfront cost to get this matter taken care of. Please send your information to social@ahslink.com and we will follow up with you. Thanks
This company has perfected the medical insurance model of not resolving problems and finding ways to not cover your needs. I would highly recommend never adding this warranty to your home. I don't care of the homeowner throws it in as part of the package, choose another company. Complete Joke!!!!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Ryan, I certainly am sorry to hear about the unresolved problems that you are experiencing, this is not the sort of impression that we pride ourselves on, please send your information to us at social@ahslink.com and I will look into this matter to resolve this problem for you. Thanks
I had American Home Shield for 4 yrs. I don't like that most of the companies they send are not very good and once they send you one company your stuck with that one, the company's they send usually don't have very good reviews. I'm done with A H S
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Silvia, I sincerely apologize for the less than satisfactory service that you have received, please send your information to us at social@ahslink.com and we will follow up with you. Thanks.
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
