American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Always respond quickly and send out someone for service! I have always been pleased with the problem solvers.
Quick to assign company to fix appliance. Will continue to use the Moorhead future.
I have used American Home Shield for numerous years. I really can’t say enough about how great of service they provide and the relief of not having to worry about some large expense just waiting to happen. This service is well worth the money!
Amazing service and amazing customer service relations best home warranty service around
First of all we are not complainers and hard working people. With that being said we also expect to be treated fairly and not taken advantage of. Our recent experience was terrible as the representative that was sent to our home our was unprofessional, lied about what was wrong with the unit and lied about not being able to do the work. He also did not return phone calls or emails after the fact. It took me 5 phone calls with AHS to finally visit with an "escalation team" member who agreed to reimburse our $75. The vendor also showed up to our home in an unmarked vehicle and left a huge oil leak in our drive way. If there was a rating lower than terrible they would have received it.
I am happy with the service of your company however I was not too pleased to receive a $11.00 increase with no notice. I believe that this was a rather hefty increase after only one year. I am not really happy about that.
They're good with repairs, but be warned that replacements of major items like furnaces, water heaters, AC, etc can include large additional charges. They call these "modifications" and the contractor can charge as much as they like. That word (modifications) is hidden in the contract as "not included". Our furnace replacement included $1,500 in additional charges for what I considered a simple installation. The contract states that the entire heating "system'", including ducts and flues, is covered, but they wouldn't budge. So the insurance I thought would prevent protect us from large expenses didn't live up to my expectations. Overall I think AHS has saved us some money, but don't... Read More
I have peace of mind knowing I have AHS warranty . It has been easy to schedule using the online service request. It’s fast and the companies respond the same day or next day depending on the time of day you place the request. I think anyone with a house should look into getting this insurance, it is so worth it knowing you have coverage.
HEATING Repair called on Jan 1 This is the 3rd time in 2 years. Last year guy came over, said he would check the schematics and find what part was missing so he could order/repair. Had to call him back after a month so he came out and joined 2 wires together to get me either heat or a/c. Come winter, I have no heat. Requested service, AHS sent a guy out who informed me that I have 2 separate units and the relay switch between the systems is missing. Next day see text email from AHS for an appointment from the same guy as last year. I cancelled that appointment and have HEARD NOTHING SINCE FROM AHS - the 1st company nor the old company. I pay almost $1k a year for service and this is... Read More
I had a plugged "water closet" (toilet). I submitted a request for service to AHS. Only bad thing it was on a Saturday and I wasn't contacted from the plumber until Monday morning. However, after initial contact he was there in 2 hours. Luckily I have more than one bathroom in my house. Plumber who showed up was very friendly, went right to work and was able to take care of the problem within 15 or so minutes. VERY SATISFIED with AHS and the company they send.
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
