American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I have been with AHS for over 20 years and added my vacation home to the account 15 years ago. I am clearly pleased with the service. Does everything go my way 100% of the time? Well of course not but I'm not sure it would've without AHS either. I don't have to look for a plumber, electrician, HVAC repair and if the job isn't done to my satisfaction then they come back at no charge. I had 2 HVAC issues (primary and vacation) and a water heater issue on week of Christmas. I was amazed all 3 were addressed that week. One technician had to return because of the hot water heater but by December 23rd at 3PM we were goo to go. I will renew every year!
AHS has once again come through for me! I requested service online and received a call from a service provider within an hour. My furnace was repaired quickly, after parts were acquired, by a professional and respectful technician. I've had AHS as my warranty company for 7 years and have never regretted it!
I've been with Home Shield for over ten years and every situation I've had in those ten plus years were addressed by a vendor that Home Shield has sent to my home. It may have taken a couple of weeks to fix, but it was due to having parts shipped in from the continental U.S. and being in Hawai'i, it sometimes takes a while, but the problem has always been fixed. I've heard from people who've had other companies like Home Shield to take care of their broken appliances and they usually have horror stories about dealing with their company and I recommend Home Shield to them because of my experiences.
After seeing an advertisement that American home shield was a good company, I decided to do this.
But a year later, the washing machine in my house broke down, so I applied for repair, but I was really disappointed.
American home shield told me to contact only subcontractors.
After 10 days, the subcontractor sent a technician to check the problem and return.
He said he would contact me to make repairs again, but there was no contact.
And when I went to the homepage, I saw that my case was complete. I was so embarrassed.
American home shield is really the worst company.
Do not recommend this company anymore.
Waldron Mechanical of Wilson replaced both of the water supply valves for the washing machines. They put in incorrect valves and did not replace the washer box. The new water pipes were too long and when the mechanic attached the supply valves to the washer box the pipes are bent from being too long. Because the lines are too long the valves are at an angle and not seated properly in the washer box. I have pictures of the work they performed and will share them. I did not notice their workmanship until they mechanics left as they pushed the washer against the wall. I needed to put a zip tie on the discharge hose to keep it from coming out during the drain cycle. I saw that the mechanic... Read More
If you have a problem then you don't have any recourse. The call center in India will simply contact the technician and push back on the consumer. You can't get a real resolution to any problems. I have had a stove and an oven that have not operated correctly since July of this year. The response from AHS is to fix it even though it's obviously still not working. They have spent more money trying to fix the problem than actually just replacing it. They will also not provide apples to apples. A sump pump died, a rather expense one, and it was replaced with a cheap $75 unit. The original sump pump was over $500. So I spent $500 initially and got a $75 plastic model in return.... Read More
AHS contacted a plumber to look at my waste disposal. The plumber was professional and courteous. He diagnosed the problem within one minute. He replaced my waste disposal and 15 minutes later he was done!
I am very pleased with the service that AHS has been providing us over the 20 years that we have been in this house. Their response times have been excellent and the repairs or replacements from the technicians have been prompt. I highly recommend them as a warranty company.
I put in a service request on 12/11/20 and on 12/12/20 I was contacted by service provider to schedule an appt. 12/14/20 contractor came diagnosed what the issue was. He called into warehouse for the part for my refridge and came back later that same day to install the needed part. I am very pleased.
I am not happy with your service. Three times someone has been out here to fix my refrigerator and it's still not fixed. My food is ruined and here it is another wee-end with nothing done to repair this. I am very frustrated. I am about to cancel my contract and report to BBB about the bad situation I've had with American Home Shield unless I get a replacement refrigerator immediately.
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
