American Home Shield Review
ConsumersAdvocate.org
4,124 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4124 Customer Comments & Reviews
Loading Reviews ...
The worst possible service. Refrigerator needs replaced due to system failure. They have so far sent in two different repairman, who have both told them it needs to be replaced since it cannot be repaired. (AHS then Sears ) They refused to accept the professionals word. So next a woman named Whitney refused to authorize a replacement. She said she was going to send in another GE man to repair it. He came today and told them it CANNOT BE REPAIRED. They have already spent nearly $650 in service calls so far trying to find a way to avoid have to stand by their warranty. As of today a person told the GE repair guy that AHS would be contacting the customer within 24 hours.... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I apologize for this experience regarding your refrigerator, please send your information to social@ahslink.com and we will look into this matter. Thanks Daryl
American Home Shield took over HSA Warranty and since they have taken over, I have had nothing but trouble. I had a repair in Oct where my hot water heater busted and of course it happened on Sat, and they said they couldn't have anyone come out until Mon bc they don't request After hour emergency calls unless there is water damaging the interior of the home. I called the plumbing company that they told me would come on Mon and they were happy to come on Sat and diagnose the problem and at least order the part or unit since that would take a few days. When i called them, I asked had the warranty people even checked with them to see if they could come out on Sat and they said no, the... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jillian, I am sorry to hear about this plumbing issue that you have experienced, I'm sure this has been a very frustrating matter, if you can provide your contract number or property address and zip code and send to social@ahslink.com attn: Daryl I will look into this matter and follow up with you. Thanks Daryl
Terrible service. They find every loophole to avoid paying to fix an issue. They are slow to respond, and have bad customer service. The contractors they use are worthless. Reported AC issues on 4/15/17 contractor would never return American Home Shield calls ,it took a month to get my AC replaced and American Home Shield told me I have to pay 1,100 to the contractor when everything should be covered in my contract.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
At American Home Shield, we value all of our customers and respect any feedback for improvement provided. It sounds like you have had a less than satisfactory experience recently with your home warranty services. I am glad to help and address any concerns you may have regarding your air conditioner work order. Please send your contact information including contract number and/or property address to social@ahslink.com for further assistance to Attention: Daryl, Consumers Advocate. I look forward to speaking with you soon. Thanks!
I called AHS when our water heater began leaking, and they sent out a repairman very shortly. The first day, they inspected the unit and determined that it did need to be replaced. A few days later, the company owner came and installed a new water heater. We were thrilled. I happily paid the $75.00 fee with a check. There's where it became annoying. A week or two later, I started getting messages from AHS that I needed to pay the fee. I told them I had, gave them the check number and told them that the check had cleared our credit union. They said they'd follow up with the plumber. Again, I received emails and even snail mail telling me that if I didn't pay the fee, my account... Read More
T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Tricia, thank you for taking the time to rate us positively although you had a less than perfect experience with AHS. We are thrilled that you see value in your warranty! We sincerely apologize for the incorrect billing and hope that it has been corrected to your satisfaction. Thanks for allowing AHS to provide your home warranty needs.
I have been with American Home Shield and I am fed up. I had a issue and although the contractor came we are now waiting on AHS to give an authorization for repair, it has been 3 days and no authorization for AHS. Terrible response time. Looking to renew with a different company.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Stella, I apologize for the length of time that is has taken to resolve this matter. I will look into this situation and follow up with you. Thanks Daryl
I switched to them from First American to save money and because they allow the service provider to provide if possible the part needed for repair instead of using a purchasing department which adds a few days to the repair. Unfortunately, the service I received was so poor. I had 2 plumbers out who could not fix the problem giving two different reasons for the problem. I paid the deductible to the service provider directly. Then getting late notice from American home Shield saying I owed them money. Five calls later it was finally fixed. Unsatisfied with the service providers I tried to get help from a supervisor with the warranty company when I was told it was against their policy... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Theresa, I am sorry to hear about this situation regarding the plumbing, and billing issue, If you send in your information to social@ahslink.com attn: Daryl, I will look into this matter. Thanks Daryl
I have been with AHS for 2 years now. I have had very few issues that I have had to call them on. But there customer service and response time leaves something to be desired. I have had to call them several times on the same issue with the valve in my shower. Now it has broken again, they claim that it is hard to find parts for it, and because its only the hot valve they wont replace the whole thing. The knob keeps stripping out and now i have to use a pair of pliers to turn it on and off. The main thing that pushed me over the edge was they allowed me to make monthly payments for the contract. Now when i went to renew they said they would not longer bill me on paper and allow me to... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bryon, Sorry to hear about the service issues and the matter regarding the payments. I will be in contact with you soon regarding this matter. Thanks Daryl
had a problem with my sub pump- was told that it was covered by a AHS rep, and put the service call in .Plumber with AARONS PLUMBING called me and asked were was the water coming from, and i told him , laundry room only. he said ok and that he will be out in the morning. the next day he came to my home and stood over my pump and within 30 seconds he says "this is not covered". i called AHS back and asked why would they tell me it was covered when the plumber told me because its not ground water, its not covered. all they said was sorry . the plumber ran out of my house and jumped into his truck and now AHS billed my account 100.00 for the trip fee anyway. my pump was not fixed or replaced... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jesse, I am sorry to hear about the plumbing issues that you have experienced, If you send in your information to social@ahslink.com we will look into this matter. Thanks^DB
Terrible service. They find every loophole to avoid paying to fix an issue. They are slow to respond, and have bad customer service. The contractors they use are worthless.
I am ready to renew and I am also very upset waiting on line to speak with someone. I think I will look elsewhere for a different company. I paid a lot of money last year and never used them for anything. So sad.
K
Kina W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Rita before you decide to leave American Home Shield, I would first like to see if there is something I can do to change how you feel. I can someone contact you back if you would please send your property address to social@ahslink.com. Thanks!
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
