American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Should have read about their inferior customer service before enrolling. Even under duress, they could care less how long you have to wait for a refrigerator repair, let alone not offering a loaner. No coverage for lost food, which I could deal with having a smaller refrigerator in the garage. Yet, after the third week, I can't imagine how it can be rated in the top ten. First repair they claim came in broken and then they could have ordered expedited delivery at that point but, alas, no chance of that. No intention of renewing with this company since there are many to choose from. Don't be fooled by their claims, 3 weeks is sub-standard service. May as well be talking to the walls... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kristine, I sincerely apologize for the inconvenience regarding your service, Please provide your information to social@ahslink.com attention: Daryl and I will look into this matter and follow up with you. Thanks Daryl
I had AHS for several years. The ppl that were shady at best. AHS had dropped various companies without notifying me, but yet kept sending them out. Unfortunately it took me a $7,000. 00 air conditioning install by an already cancelled company, yet AHS sent them to me. Other companies never came, yes more than 2, never called or showed up. Again both companies had been cancelled by AHS. AHS billed, and was paid 2x in 1 month. Just got off phone and they refused to refund the 2nd payment. That was the final straw. Repeated poor customer service. Found new and cheaper company.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Dawn, I am sorry to hear about this situation regarding your air conditioner, I do understand how frustrating this matter can be, if you send your information to social@ahslink.com attn.: Daryl , I will look into this matter. Thanks Daryl.
I had my first call for a water leak. They sent out a second hand young plumber who said it was a pool problem when it was my garden hose faucet? the pool people said it was a plumbing problem? after ten days of this I called a handyman who fixed it the same day! AHS would not reimburse me for stopping my leak ? I had the receipt and all? They would rather leave me with a water leak ! I cancelled immediately?
I have had to have multiple appliances repaired and replaced and AHS coordinated for the repairs and replacements. My only issue is that I have to pay $75 for each service call even if the service call has to do with the same issue. The only time I didn't have to pay was when the same issue occurred within 2 months of the last one.
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T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Mi Points,
I'd like to thank you for taking the time to express your satisfaction and feedback on your home warranty. Your feedback is valuable and will be considered as we shape the best practices for our customers. Thanks again!
This is a good warranty company if you can wait at least 48 hours to have something fixed. Good luck if your heater, a/c or plumbing issues arise. There is no urgency from either the warranty or vendor to fix these things.
The American Shield Home Warranty Group worked with me to get my range fixed and even allowed me
to get a new range without any cost to me.
We've gone back to AHS from HWA due to better customer service experienced at AHS. So far, so good, as expected.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Thanks for coming back to AHS we aim to please our customer and to give the customer satisfaction that you deserve. If you have any questions please send your information to social@ahslink.com. Thanks Daryl
Will start shopping for another company or just saved your money and pay for the repair yourself , agent only listen and they don't do nothing. They only cover a few bucks of the cost of repairs they are just a ripoffs
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T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Maggie,
It sounds like you have had an unpleasant experience. This is unacceptable. If you need assistance on a current work order, please send me your contact information, including contract number and/or property address to social@ahslink.com, Attention: Consumers Advocate. I look forward to speaking with you soon!
😠 i am feeling VERY aggravated about the customer service that this company has. This company is unable to keep accurate records, terrible customer service and lord help you if you want to call and get something fixed. I can not wait to have my contract up so I can get a company that has dependable and accurate records and customer service, who wants to look in the records for what you have paid instead of telling you what you have done and paid. Oh, and if you ask for a manager in the customer service department, none is ever there and someone promises they will call you in 24 hours to resolve your matter. Working people spent and extreme amount of money on a house, then a large payment... Read More
T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Gina,
Exceeding customer expectations is our number one priority. It sounds like we have failed to do so with you as a customer. I am glad to look into any resolved issues you may have and address them properly. If you are interested, please send me your contact information, including contract number and/or property address to social@ahslink.com, Attention: Consumers Advocate. I look forward to speaking with you soon!
Please review and correct account #179826042 and remove the $100 past due notice. Read the notes on my account and see that I have called about your billing issue 4 or 5 times since 2/9/17. I used $100 off coupon (that you mailed me) when I renewed the contract. Now I am receiving past due notice via phone call, mail and email. Your customer care reps tell me they see the problem and that they will have it corrected. It is not corrected. PLEASE CORRECT YOUR BILLING ISSUE.....
AHS contacted me and quickly resolved the billing. I am still their customer.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Michael , I sincerely apologize for this billing issue, If you can send your information to social@ahslink.com I will look into this matter and follow up with you. Thanks Daryl.
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
