American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Our clothes dryer started getting slower and slower. We just put it through additional cycles. Then, we realized something was really wrong. That was not the way it should be. We called American Home Shield and within one day a repairman came and inspected our machine, taking it all apart. He found the issue (something slipped out the back vent and shorted out 1/2 of the element. He ordered the replacement parts. They were here within a week and he was there that day to replace all of them. He had also noted that one items was wearing with friction, had ordered a replacement item (a simple thing) and replaced it as well, probably preventing a future warranty call for a noisy... Read More
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T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
James,
It is great to read that you are so pleased with your home warranty! We love to hear great customer testimonies, as they help us shape better processes for you as much as the hearing about opportunities for improvement. Thanks a lot!
I had a great experience my first year with AHS. About 6 months in my Water Heater was broken. Promptly I called AHS and they had a technician out the next day. The Water Heater was replaced in three days later (they had to order parts) and is working great!
This company has been of great value to us. We had to get a new refrigerator. They had a technician out to assess promptly. And although I don' t feel the technician was very good, American Home Shield handled the process very well. We were able to choose our own refrigerator, pay for it, and were reimbursed promptly. We could have gone through them as well, but chose to look on our own, sticking within the amount they would reimburse. We recently had to have our washer door replaced. This technician took a bit longer than would have liked, only due to high volume in their office. We had had American home shield for two years now and feel it is worth the money.
T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Sharon, thank you for the awesome feedback! It is simply delightful to hear about how the warranty has exceeded your expectations. Thanks for allowing AHS to provide your home warranty needs.
I had a great experience my first year with AHS. About 10 months in my refrigerator went out. Promptly called AHS and they had a technician out the same day. The Refrigerator was repaired a few days later (they had to order parts) and is working great!
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T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Warren,
This is great news! I am glad to hear that we were able to resolve your refrigerator issue as quickly as possible. Thanks for taking the time to deliver positive feedback. We really appreciate it!
My appliances are about 25 yrs old. My ice maker and oven died within days of each other. I got a call from the appliance company in a timely manner and a tech looked at both in one call. My ice maker was fixed within 10days; I'm still waiting on my oven and it's been a month. The panel has been sent for repair (Florida?!? I live in Az) twice. I was told Friday that I COULD ask for a 'cash out' but that dept was already gone for the weekend. I called Monday and was told that I COULDN'T ask for a cash out because the 'repaired' part was on its way back; they said I COUILD ask for a cash out BEFORE the part was shipped back from repair. Well the tech left today and told me he was... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Victoria, I am sorry to hear about this situation regarding your oven , If you send your information to social@ahslink.com attention Daryl , I will follow up with you. Thanks Daryl
Because I didn't specifically state that I had two air conditioner units in my house that were not working properly, I was charged for 2 (two) $75 fees. No where in the contract does it state that I would need to mention that I have two air conditioner units. The excuse they gave me was that the contractor did not allow time for inspecting two units and therefore I had to pay the extra fee.
You can be guaranteed that I will not be renewing.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Patrick, I am sorry to hear about this situation, please send your information to social@ahslink.com attention Daryl and I will look into this matter. Thanks Daryl
My experience with AHS has been horrible. I've gotten conflicting information from people I talk to, and had repair people out that are incompetent. I have no confidence in them at all and I'm canceling.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Laurie, I regret to hear about the experience that you have had with your services, If you send your information to social@ahslink.com , I will follow up with you. Thanks Daryl
I have had good experience with AHS. The technicians have been very professional and friendly. Show up on time and do repairs needed to correct the problems. So far, so good!
Quick response to my problem.
I have had AHS for almost 20 years. They were fast with service and contractors for the most part were excellent. But as of late, their contractor base is not there for my area. I am told to find my own contractor and pay them and I will be reimbursed up to a certain point. This issue is a big one for me. If I wanted to review individual service contractors and look at prices in the limited time I have to do so and then pay myself for the service, why do I have AHS? This has happened on the last two calls. I ended up having to pay $700 for the first time and now again - I have no clue. This is very frustrating. I need to have no service fee for the call given that I have to do all... Read More
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
