American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I had a mixed service with AHS. One call out was very satisfying and other is still ongoing due to the contractor they used for my area. So I think it is down to who they use in your area. So the AHS should listen to the customer and not use the contractors who will pull their ratings down.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Luna, I am sorry to hear about the ongoing experience that you have had with your services. Feel free to send your information to social@ahslink.com attention Daryl and I will see how we can make things right . Thanks Daryl
AHS (American Home SHield) sent an A/C vendor (Air Dynasty) to us that charged $76 per pound for 410 freon. AHS only covered $10 per pound. At 11 pounds that is $726 just for starters! Total cost for my "covered" A/C repair was $1,055.
When I complained to the A/C tech that I only spent $15 a pound with another vendor on a different call for my rental property, he said "That couldn't have been a home warranty call. No one charges that little for fren on home warranty service calls". Ah, but I have the paperwork to prove it!
The AHS Customer Service rep said they do not control the price vendors charged for freon.
So if you need A/C work don't be surprised to get hit HARD !
I have had AHS probably 4-5 different times over the past 15 years, and their service and accessibility continues to improve. This past 3 mo, they have been extremely attentive. Love their new website. They took care of my broken oven and even completely replaced it with a new one, even though they could have repaired it with a rebuilt computer panel - but they have an internal policy not to make customers wait that long. And all this after I lost all my money on a competing home warranty last year that went bankrupt and took my 2 years up front money with them.
Love AHS!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks so much Jim! We appreciate the feedback.
I have had American home Shield warranty for over three years ,i've called on them three times , this last time I called on them it took the company that they recommended to come out two weeks later that two weeks turned into a month and I'm still waiting I had asked American home Shield to give me back my money for that it's in my contract that they cannot nobody wants to take responsibility for this company being this bad. And having such horrible service. I will no longer pay home Shield to come and fix my problems I will be looking for another company.
located the problem, went and got parts, fixed it. They were on time and very friwndly
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T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Tammie,
I'm glad to hear that AHS met your home warranty needs. It is always good to hear about work orders that have completed the process almost seamlessly. Thanks!
Warning! Do not use this company-Rip-off At one time this was supposed to be the best one, however, something has changed. Not only have they increased their prices but their service is the worst. Recently they sent two different HVAC Contractors to my home. The first one stated I needed 16 lbs of r22 Freon; the only problem my unit only holds 10. That's 6 libs of Freon at $70 per lb = $430 rip-off. The second one tried to sell me a new unit which AHS paid nothing for. The contractor stated zero interest for 5 yrs. When I went to sign the contract it stated $10,000 cash which was about $3000 higher than other estimates and then 12,000 if I financed it. I have been trying to... Read More
Do not do business with american home shield....They will find every reason not to fix something, don't give you valuable information about the warranty.....You know small print stuff and then when you cancel they charge you a months premium to cancel oh this is what they call an administrative fee...Once again do not do business with this company....
I purchased the American Home Shield Home Warranty because the home I purchased has older mechanicals, including the HVAC system (which is older than me). So far, we've used the service twice - once for our oven and once for the furnace. Both incidents the service company contracted fixed the problem within a few days. I like the convenience of just submitting the claim online and paying a flat service fee. No researching, no asking for quotes. I hope if we have to have something totally replaced we have the same great experience. So far, so good.
Had an issue where my furnace wouldn't turn on. Non-emergency, they had someone out the next day to look at it and he had no issues with the repair. Up and running after that. Good experience so far.
In all the years we've had AHS, we've at least made out even. In some cases, contractors aren't always immediately available. However, they have been responsive and the issues have always been resolved to our satisfaction.
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
