American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Don't waste your money with this company. It's a rip-off. I paid the 460 dollars for the ' coverage'. I called regarding my microwave door. The spring/tension rod broke causing the door to drop breaking the glass. Tech showed up and explained to me the whole door will be replaced. Great! But hold on. I even told the tech that all it needed is spring/tension rod. The Tech even told me I can throw the microwave door out! He explained to me 5-7 business days a NEW door will be replaced. Guess what American Home Scam calls me 8 days later to told me they not be replacing the door??? Coverage denied. Now after 6 phone , placed on hold a total time of 45 minutes, 5 different and I assume 3... Read More
This time was a clogged impeller on the pool system...the technician fixed that problem, and was recalled when a leak was noticed in the same area of the impeller. The technician ended up replacing motor bearings, "0" rings, and other parts to put the pump system back to "new" operating condition. Not only was the initial problem fixed, but other problems the technician found were corrected.
We have been with AHS for almost 30 years, and I can't remember a service call that didn't get corrected in a timely manner. As I told Sears when I bought a new appliance...."I don't need your extended warranty....I have AHS"
Normally, I place service calls for non emergent repairs, and this is handled well. HOWEVER, the first time it is urgent (washer won't spin, water collecting, smelling, renters can't do laundry) I could not get a tech any sooner than a WEEK out! VERY disappointed.
Please don't make my mistake and read their contract very carefully. They use some very ambiguous language to protect themselves from having to cover repairs they don't want to. The beginning of the contract reads like you are truly covered for many repairs, but then towards the bottom is where they throw in language that they will interpret in their favor to help them deny claims.
We had our first opportunity to use our AHS Warranty service recently. Our ice maker in our refrigerator stopped working. At the same time our washing machine was making a terrible nose in the fast spin cycle. So we had AHS look at both. The service provider sent to us was very timely and communicative. He was able to fix the ice maker on the spot. The repairs to the washing machine had to be reviewed by AHS and they decided it was more economical to just give us a replacement. We chose to buy one ourselves and took the cash in lieu quoted to us. We were very please with AHS and appliance repair provider they engaged for our service!
Dealing with American Home Shield is a task. Setting up an appointment for service is easy but if you have to follow up with them it takes a great deal of time and effort. I recently had a plumbing problem that requried three visists to finnally correct. American Home Shield took the side of the provider over me their member. I had a leak in a kitchen sink. On his first visit the plumber said that it was the facuet and it needed to be replaced, which was fully covered after my deductable. After he was finished the leak continued. The company sent the same plumber out the second time, this time he said that it was the shut off valves that needed to be replace and that it was not the same... Read More
I have had AHS for 2 years. My contract was up on 3/16/2017 and when I went to renew the contract I was told due to the number of service request my current contract at $37.99 was no longer available and I would have to now pay $101.00 monthly with fewer items covered. I still have a dishwasher that's not been fixed and the service request was placed in January and Ricks appliances from Bakersfield Ca is a joke. He showed up one time and took down the model number and left. He won't return calls and AHS states they can't get ahold of them either. So my copay is paid with no results and now my contract is expired. What a mess. Needless to say I will not be renewing this contract. What a... Read More
I purchased a home in March 2016. Home warranty policy was paid for by the seller. The lawyers office handling the closing sent the check to American Home Shield instead of the correct company! When we called AHS about the issue, they could not find the property or buyers information. Tha Lawyers office cut an additional check to the correct Home warranty company! I the buyer received a notice for my renewal in Feb 2017. I called to inquire why I had not received anything earlier to inform me I had a policy with them. They told me it was not their responsibility, it was the real estate agents responsibility to give me my policy. So I asked where my policy was sent & they said to a real... Read More
I wish I could them a zero; however, that isn't possible. This company was recommended by my Realtor. They are HORRIBLE. I repeat, HORRIBLE! Just moved into my home and they referred me to a vendor that was going to take 2 days to restore hot water to my home. I guess taking baths or washing clothes is not something that their staff have too do. On top of that, they were rude. I mean, down right, nasty. Kept repeating, if you cancel, this will not be reinstated. Here is a clue for you, I don't want to be reinstated. There are too many other choices and you will NEVER be used or recommended again by anyone that I come in contact with and by the way, that is thousands of people a year!
We have had a few different needs to American Home Shield since moving. We have had work on our dryer, dishwasher and boiler. All have been positive. There was a small issue with the dishwasher and the wrong part being reordered, but still a good experience. The cost of a plumber, and a repair person for the dryer and dishwasher would have far exceeded the cost of AHS for the year.
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
