American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Do Not Recommend..We have been with AHS 9 years..My washer has been broke for 3 1/2 months.
8 Service technicians have been out and it still supposedly needs parts. 3 1/1 months no washer,hundreds spent at outside laundry facitilies, months of frustration and stress. What does AHS say..We're sorry, stop saying your sorry and do something about it. Worst customer service ever...
They were not able to get me a contractor who could fit my schedule.
request in the morning/ new hot water tank installed in the afternoon/ courteous and prompt/ quality hot water tank/ thanks
I have been with another home warranty service and I feel this is the best for my family. The other company was more expensive and only covered big stuff that could go wrong in a household. AHS will cover items as small as the doorbell. Although it takes an act of God to replace any item you have covered, (as by most, if not all) the service I ask for is taken care of in a speedy and timely manner with little or no call back reasons. I am not even the moderate "Do it yourself" kind of person so this service is perfect for people like myself. I would advise anyone, especially a new home owner that is too busy or not a do it yourself kind of person to choose American Home Shield for their... Read More
We were without a washing machine for over a month and no one still came out to fix it! AHS would not take ownership of the problem. Instead they quoted "Per Section G 8 of your American Home Shield contract, American Home Shield is not liable or responsible for a service neglect or delay in providing, or failure to provide, repair or replacement of a covered item". Guess what? AHS gets to choose the service provider, therefore we have zero decisions but to pay the premiums. I would not recommend this company if you haven't decided yet. Keep researching. Ask realtors in your area. Ask service contractors in your immediate area.
I have had nothing but problems this last year I have been with ahs for 8 years so I know how bad this company has gotten. the contractor are sub par the work is also sub par they are rude as are the customer service at ahs I had 11 houses with them until this year I'm not renewing I have 3 more to go buyer beware
I moved in a home I purchased and in two weeks didn't have a policy from AHS. I had an irrigation valve leak and called the company. Everything was vice activated to report an issue. When someone finally called me I couldn't understand them. I called on a Friday and on Tuesday a plan Ming firm Just Plumbing came out to inspect. They called AHS and AHS denied the claim. The plumber said AHS would be calling me shortly. They never did. The plumbing firm quoted $675 to replace the valve. I declined the service. We fixed the problem with a $40 valve repair kit. AHS later sent me an email saying they resolved my problem and asked me how their service was! I rate the AHS and plumber poor!
I had AHS for 3 years and they were out to my house several times to work on my a/c unit with in that time frame. This last time my claim was denied because the last contractor who THEY SENT to my home, on a previous claim, messed something up. They are saying because that contractor made the mistake they were not responsible. Again they sent the contractor who messed up to my house to begin with. They do not stand behind their contractors, are they urging the contactors to mess things up so going forward they can just say they are no longer responsible, who knows? But what I do know is my a/c unit is still broken and after having to get my own contractor to my home because AHS refuses... Read More
1. Leaking pipe under house - contacted AHS on Friday - scheduled for Monday as contractors do not work weekends. Contractor arrived, said plumbing is 50 yrs old and needs to be completely replaced - didn't want to touch it as it might break further. He wrote estimate of $8,000 and submitted to AHS that day and left. Two days later I notice I have walls wet from broken pipe. I phoned AHS and asked them status and said contractor didn't complete estimate correctly and he's to come back out then resubmit. As far as my leaking pipe they said they couldn't do anything - that the contractor has control at this time. On Thursday, I phoned AHS, left message. On Friday I called and was told... Read More
Since the beginning of January, 2017 I have had a broken wall/oil heater. 9 Service Techs have been to my home and not one has been able to fix my heater. I have had a warranty with AHS for one year. On March 9, 2017, I receive a call from Richie of American Home Shield. Richie calls to explain that AHS has “approved you for a new furnace”. However, he goes on to explain that with that being said, I will have to pay out-of-pocket charges of approximately $1,293 to have the new furnace installed. Richie then proceeds to list all the charges involved. Some of these charges are as follows: 1. $199.00/For a Permit; 2. $375.00/Duct Modification; 3. $275.00/Breaker... Read More
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
