American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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This company has been providing a very poor service to me. I have been faced with a broken refrigerator for the past 10 days and they have sent several technicians to repairs. Every-time they leave and the refrigerator breaks again. I lost a refrigerator full with food and I have critical medicine for my spouse which needs to be stored in cold temperature. I have been calling them 2 times everyday and they put me on hold every time for 1 hour. When I finally got escalated with a manager, she said that they have to sent a technician again and refused to fulfill their end of agreement to pay for a new refrigerator. Their customer service is incompetent and they pass you around from one to... Read More
Do not waste your money with them. For 3 years in a row, they refused to properly fix my A/C unit, which had a slow leaked. Customers are responsible for the majority cost of refilling the freon. I was forced to refill my unit at the beggining of every summer for 3 years because of a slow leak that was never fixed. Since it was a slow leak after filling, the 60 days grace period was up and AHS would refuse to cover the charges, even though they never fixed the leak in the pipes which was the root problem. The unit is over 25 years old and they refused to replace it after having isssues with it for 3 summers in a row!
Don't waste your time and money on this. The point of insurance is to shield you from emergency expenses. My furnace broke down on a weekend right in the middle of a cold snap so I had to have it fixed pronto. Apparently you cannot have it fixed without getting their approval. Despite the fact that the repair should have been covered, Home Shield denied my claim. I had to pay for that repair myself. Home Shield's service is terrible (long wait on phone calls and rude representatives) and costs a lot too. I had to pay $100 to have the leak in my dishwasher repaired but all they covered was the replaced of a little knob. I could have used the premium they charged me and the service... Read More
If I could give a lower rating I would. Horrible Service and failure to correct problems that their contractors were supposed to fix. My senior citizen mother had a broken microwave and they said it needed to be replaced. AHS ordered the new microwave and made arrangements for installation. It is not installed correctly and a safety issue. For 4 months we have been trying to get this resolved and MANY phone calls and hundreds of minutes on hold. Still not resolution and they said to go back to manufacturer because microwave is still under warranty. the problem is that the AHS contractor installed it correctly. Cancelling my mothers warranty, mine and my siblings and I will make... Read More
Worst service ever! Have had this coverage for almost two years and never used it. Washer broke and we requested service. Waited five days for service. Then we waited nearly three weeks for parts only to be told the washer was beyond repair. We have been waiting several days now since the repair person informed the company the washer would need to be replaced. I finally called AHS this morning and apparently, there are only two people taking calls because after waiting on hold for 7 minutes, being told by one CS what I already know, I was placed on hold for another 15. I was then told my wait time would be another 15 minutes. Nearly a month after we first initiated a service... Read More
For 2yrs I've requested ahs to replace my ac,ductwork. Because I was told it's worn out Yet,repeatedly I'm sent someone to nickle and. Dime me for trivial issues,however when the same issues arise and the company won't listen,what's the problem? I'm a senior,I have zero clue how to clean a coil, i was told with a home warranty,you can't have anyone else work on the appliances or whatever.so one company cleans coils,last summer, but now it's to be done again yet the company doesn't cover and denies repairs With Heart failure and Graves disease,I can't handle heat,I've informed the company,they still refuse to help and suddenly they turn two deaf ears,do I have die they them to rethink their... Read More
I received great customer but my last two experience with representatives bill pruitt and pam she didn't give me her last name were horribly and they would not solve my problem, which was two technician from k&s plumbing came to my house on two visits to fix the same issue, but one fixed the problem and the other didn't saying it was my pipes and ahs denied the first claim so now I have to pay 75.00 twice for the same problem with the only solution to my problem is that I should have read my contract is what they are telling me. However I don't understand because when I spoke with a k&s associate they read the notes and told me I should speak with a manager at ahs because they could... Read More
watch out they charged me twice in one month with their autopayment , i have to wait for them to send me my refund in the mail.
If I could give a 0 star rating, I would. I have been in my house now, in Western PA for 4 weeks with NO HEAT. I have 5 small kids, I have called 4 times. The first time I got a contractor out who took 2 hours to even figure out our heating system (he was a HVAC contractor...um what????), bleed our radiators, said it was fixed and left. No more than 8 hours later, there was no heat again. I called back to the contractor and he said to call the American Home Shield again. I did and they "dispatched" him to come back out. He called me the next day and said the he could only come before 12 because he had no clue what was going on and he didn't want to work after 3 because American Home... Read More
My garage door was messed up came to find out they only repair the door handle mechanism and not the door itself. I am especially pissed because I have to pay a service fee of 125 dollars despite my door not being repaired. Remind me why I need this insurance again ?? Call them first and confirm your whole unit is covered, only a portion might be covered despite having their best plan.
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
