American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Do Not Waste your money on these people , very unprofesional specially the repair companies that they work with like magic appliances, etc..... each time they came to my house and tried to fix any appliances, it worked for a few months and went back to the original problem. last one was my washing machine, the person told me is unrepairable and will cost $1500.00 and is my fault for "abusing the machine " for putting too much clothes in it ??????? but when I called the actual company for my machine, they fixed it with $200.00. no problem.
I don't know how this company got to be #1. They must be paying consumers advocate some money. American Home Shield is horrible. As I type I am still waiting for a contractor to come to my home to make repairs. I already paid the service fee. For the last three days American Home Shield hasn't been able to reach the contractor. They can only leave messages because the contract company does not answer their phone and apparently isn't required to return calls to American Home Shield. Needless to say I'm out $75.00 and no one really cares. I'm in the market for a better home warranty company now. PITIFUL!
I have never had a contractor show up the same day I requested service. They are a lot more expensive then comparable home warranty companies. I'm switching currently to a company that only charges $60 compared to the $100 you charge. Also my monthly payment will be cut $30.
My phone call was answered promptly. I received al follow up phone call from the contractor in about three days. I was able to schedule an appointment time with them and they showed up during the time window they provided.
Poor service and inexperienced contractors
American Home Shield is by far the worst company we have dealt with. It has taken them 5 months to honor a service request and have a tenacity to pass the blame to the technician and vice versa. There are also dishonest with one representative claiming one thing and the next one picking up the call saying something else.
I have had only one negative experience with American Home Shield in the many many years I have been a customer. When I spoke with AHS they quickly replied and remedied the situation and I couldn't be more happy with this company.
Called for a broken appliance. They charged me $75 for a service fee and sent a contractor. Contractor was rude and basically said it needed to be replaced. I was told I would get a call back from AHS. I waited a week and decided to call AHS because I never received a call back. I was on hold for 3 hours before they answered. They told me parts of the appliance were not covered and I would need to pay out of pocket. I was livid and told them this was wrong. They claim to cover your appliances but they always find a loop hole and make you pay. I Canceled the policy. These people will take your money and not provide a good service. I wound never recommend them to anyone.
I sent a request to fix my water heater and the contractor charged me $125 just to tell me it needed to be replaced. I contacted AHS and they told me it wasn't covered completely and that I needed to pay over $600 out of pocket to get it fixed. I immediately canceled and told them I wasn't happy with them. What kind of company offers to cover your appliances and home systems and then go and charge you anyway? Stay away from this company, they are a scam.
They do not pick very good contractors to do the job. Lots of delays. Repacing a water heater cost me $900 above the $100 service fee.
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
