American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Problem-Microwave : Bradley Appliance Repair Dispatch# 367776212 did an excellent job in the repair of my Microwave. He took his time an found the problem and completed the repair the first time. He should be your only contractor for small or large appliances.
American Home Shield is first in its field by their outstanding customer service and extensive coverage.
Their offer 24 hour customer Service staffed by highly trained individuals who quickly respond with a service call confirmation .
I have been in my home for 6 + years now and finally have had to make some repairs on my home, my home is older and long story short AHS sucks when it comes to replacing appliances. Firs2 you can not get through the the Appliance line they are always long Waits I have waited between 45 minutes to almost two hours for someone to pick up the phone. Then the items that they are trying to replace my old items with are not even comparable and I will need to make modifications. Modifications are not included in the plan so I always end up paying out of pocket and it's really frustrating. Why have home warranty insurance that covers my items if they're not going to replace them and cover all the... Read More
Terrible Service. The contractor took my money and never return my Fan parts that they were suppose to fix. American Home shield did nothing to help!!
I bought a house on 8/30/16 bought AHS on 9/1/16 I had a pipe leak in my master bath wall into guest bedroom closet on 9/20/16 and AHS said my claim was denied because I wasn't covered by them when I was and said it was pre existing when it wasn't I even emailed home inspection report. Don't buy this warranty as soon as my contract is up I'm changing warrenty company. If it wasn't for my Allstate home owner's insurance I would be screwed. If I could give 0 rating I would.
I called twice to American Home Shield for two separate issues, but Veronica helped a lot giving me the update status on a dishwasher and water heater issue that I've been waiting to hear about. She was courteous and helpful explaining why she would be putting me on a hold or asking if it was okay to put me on a brief hold; she was pleasant and respectful in every way.
After a month that AHS repair person could not fix my fridge. The operator told me to go ahead and buy one, you will be reimbursed. I asked if I could get a pre-authorization, She said there is no pre-authorization department. I bought an inexpensive fridge and tried for reimbursement, I was denied. Although, people I spoke with were very very nice.
The contractor promptly responded to my initial request, and returned promptly when the initial repair did not resolve the problem. The provider was courteous and responsive to our needs from the beginning of our work together.
After being a customer for years, we recently filed a repair request for our pool heater. AHS sent out a technician of their choosing who indicated that the 14 year old pool heater failed because of a nearby sprinkler head (which happens to be pointed in the opposite direction)?!?! Never mind that the unit is over 14 years old and has sat out in the weather all of that time. Calling AHS is useless. If you do get to talk to anyone after holding 30-45 minutes, you will get someone who could care less about your issue. They just want you off of the call as quickly as possible. Requested to have an independent technician look at the equipment but of course AHS said they would refuse to... Read More
AHS is the best advice anyone gave me on buying a new home and the best advice I give those I know are buying a new home! The provide professional support in all that the cover and deal with only the most reliable providers!
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
