American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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This is total BS, right? AHS has the worst customer service. Don't believe me just read the reviews on their very own Facebook page as well. Cant get timely authorizations and long wait times!
American Home Shield is HORRIBLE. 3 months later........we still don't have our appliance fixed and now they're giving us a hard time about replacing it. They hire contractors that never return phone calls, never show up for their appointments, don't call, won't return calls and won't respond to their emails. They allow any Joe Schmoe company into their database and then don't get rid of them despite multiple complaints. They also don't live up to their promises. If your appliance breaks down completely........good luck in getting it replaced by them. They will fight you so hard that you want to give up. But don't!!!! Fight this company.......hold them accountable!!
I was informed on ways to cut my payments down by dropping a few things by being asked a few simple questions like...do you use your landline? Do you use your trash compactor? He was very helpful and polite.we were changing the policy from the one the previous owners had to ours so this was good.
The communication issues with this company are beyond terrible. They are extremely difficult to reach. The hold times can extend hours and hours. I have been with them for years and this continues to be the same problem. The product is a good idea, but dealing with them is just not worth the stress. I would not recommend them to anyone. Surely, there must be a better company that offers this product. If you don't need to deal with them directly, the process usually works quite well. As we speak I have been on hold for 46 minutes listening to the same "We are currently experiencing higher than expected call volume. . . ." I think they must be experiencing the same call volume... Read More
My hot water heater broke. I was 100% pleased with everything from beginning to end. AHS staff were fantastic. The contractor was professional. The replacement prompt and all was covered but the co-pay (deductible).
I am very disappointed with the service I received regarding my refrigerator. I noticed problems with my refrigerator defrosting and freezing back on last Sunday and stayed on hold for approximately 3-hours before I could reach a representative to submit a claim. The technician came out three times and couldn't diagnose the problem because each time he came, the refrigerator was on. Today, one week later, my refrigerator isn't cooling at all and have had to throw away all of my grocery. I have called on a daily basis without any success with finding a competent company to make the repair. I expressed that I had a chronic medical condition and they didn't even care. Now I'm having to... Read More
They charge u a 75$ service fee just to come to your house and say they won't cover your leaking tub, broken microwave, or anything else. What's the point of paying for a warranty that only seems to take more of your money when u have a problem. Your better off saving your own money and not paying for a home warranty. This sadly seems to be becoming the norm as far as home warranties go.
They replaced my water heater, washer and dryer, hvac system it has been a great relationship. You are rock stars of home warranty
The absolutely worse. I beg of you, for the sake of your sanity, PLEASE do not get American Home Shield. I am 8 1/2 months pregnant, in Texas, in 95 degree weather and it has been THREE WEEKS without an air conditioner. American Home Shield has gone back and forth on whether they wanted to repair our AC unit or buy us a new one. Because of this it has set us back THREE WEEKS. We finally got the part in today and guess what... IT'S BROKEN and will take another 6-10 days to get another one. Called and talked to customer service rep, Candace, who proceeded to tell me if I didn't take a more 'professional' tone she would hang up on me. We are now proceeding to pay out of pocket... Read More
from the time i went on line to place my request i had an confirmation e-mail within 30 mins then i got the info of which company was contracted (seems like all was done within an hour,).the contractor call and set up appt with an accurate time and was exact with the time and repairs was made in a timely manner ..the technician was very knowledgeable and patient with explaining techniques
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
