American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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American Home shield disappointed me, and ultimately lost my business. They sent a company out to fix my broken water heater, and little did I know, the repair was not done correctly. The water heater stopped working again a year later, and AHS did not fix the problem due to it being "pre-existing". I was stuck paying over $500 for a new water heater with absolutely no help from AHS, even though they were the ones who hired the company for the initial repair. I was very disappointed, as my family had to settle without hot water for over 3 weeks.
I have had a warranty with American Home Shield for more than 7 years. I've always had great service until this year. The contractor that was sent to fix our air conditioning system was rude, incompetent and left a mess in my house. When I asked questions about the repair, they acted like I should sit down and shut up. I've never been treated so bad before. I asked them to send USA services out again, who is the contractor they use to send. They said they want to use this new company, Elements and it's not my call. I think they are using a new company than the last few years. Bring them back! They were great. I own 9 rental properties and will never use American Home... Read More
Used AHS for 12 years. Only 2 glitches the entire time. Use their services on average of twice a year, mostly for the pool and AC/heating. Always prompt, no hassles about the 2 callbacks we had. 98% on contractor satisfaction.
My air conditioning went out on a Thursday during one of the hottest summer weeks! I was able to contact American Shield and they had a repairman out on Monday morning. Unfortunately, no one could be here sooner. The repairman got my a/c going right away and gave me an immediate quote for replacing the a/c and furnace. I was very pleased with their work and efficiency.
My most recent experience with A H S could not have been any better. My washer went out and they were fast to respond to my need for another washing machine...Compared to the other company I had before them, I couldn't believe how curtiousand sweet an insurance company could be. They were fast with my need and very nice. I only had to call once and let them know my needs and they responded right away.I told my son about them and he enrolled with them and I am working on a couple of more people. I will always stay with AHS. For me there is no one better The delivery people were very clean and very professional and very nice.
I had attempted to make the appointment online, but was having trouble with my internet connection. I called AHS and customer service was very kind and assisted with getting my request in. The request was done in the evening and the plumber responded the following day since it was not an emergency. He arrived promptly at the time agreed upon and performed the work in a professional manner.
When our hot water heater sprung a leak we were only a phone call away from service with our American Home Shield policy. One phone call--that's all and replacement was quick and easy. Service provider was on time, polite and also helped me to understand how to get the most out of the new water heater. He went over how to flush the system, getting air out of the lines.
My experience was for routine cleaning and maintenance on my air conditioner. I called in mid-September. I did have to call back about 2 wks later because I hadn't heard from the contractor yet. But when he did come, he performed the check on both the air and the furnace, as it was now October and winter is coming on. He seemed very professional in appearance and manner, and was done in about 30 to 40 minutes. Overall, I was quite happy with the experience.
Summer 2015 - AC failure. Competent serviceman misdiagnosed problem (which was not cocered) - quoted $600. Challenged diagnosis which entitled me to 2nd repair review. None avaliable. Asked to have any licensed local company review problem. AHS refused. Paid $270 out of pocket to repair problem which was covered. Now, Summer 2016 - kitchen sink water leaking from pipe in crawl space. Pipe is old and brittle. Runs lateral - not covered. Repair at $500. Customer since 2010. I'm done. No renewal, last month paying for nothing.
We have used American Home Shield services for a few years. Each time we've called for service, we have helped promptly to set an appointment. The technicians who perform the work, show up at the time designated, are always professional and courteous. Their work is performed to our satisfaction. They offer explanations about the nature of the work, the condition of the appliance they are working on and advice for maximizing use of the appliance. We will continue to use American Home Shield because they have served us well and because AHS saves us money on repairs and upkeep.
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
