American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Stay away from AHS!!! I have been a customer for years & am switching companies!! The last few years prices keep going up, & service has been HORRIBLE. It takes WEEKS to get a problem addressed, they will do hap-hazard horrible repairs when something is 30 yrs old & should be REPLACED.They NEVER answer the phone. Customer NO SERVICE is their motto!!
My first experience was great. My hot water heater was leaking and I called AHS. Within a couple of days a service person showed up, evaluated the situation and said he would be back. Took another two days but he did come back and replaced my unit and did a very nice job. Only complaint was that he drained the hot water from the tank onto my lawn and killed about a 4 foot circle of the grass which I had to replant. My next experience was not as good. I have a well that supplies water to my home. I was have problems maintaing pressure. Here is where I went wrong. I bought the premium policy but thought it only covered the home. It did cover the well but I didn't realize this until later.... Read More
STAY AWAY from this company, buy warranty elsewhere. We had American Home Shield for years, spend lots of money with them. Then years later, we moved and got a new contract for our 15 year old home in Colorado. In October 2018 we had a home inspector checking all appliances, HVAC and furnace prior to our purchase. Everything passed, and seemed to be in good working condition. Since the house have used appliances we decided to get them protect by American Home Shield. Well months later, winter came and we needed to use the furnace, then we noticed it was having a hard time keeping the house warm. We placed a service request with AHS and a technician was sent after few days. Diagnostics... Read More
this is the worth company to deal with. there are no service at all, it takes you hours to get in touch with someone and most of the services are not performed. we leave in the condo and was not able to get ANY services because condo association requires license and insurance information for contractors and the info is NEVER provided. On top of not getting any services, i was charged for the house calls that was never done!!! DOES NOT GET ANY WORTH THAN THIS COMPANY
HORRIBLE customer service. Today a lady hung up in my face after asking to speak with her supervisor.
Be aware !!!!
several months ago my hot water heater went out and was leaking...called in ...no one available for over two days..when finally got them out it ended up costing me over 800.00
All the explanations never made sense to me ... what is worse I had gotten some one out on my own and their quote was 850.00... have been a customer for years and that is not the first problem i’ve had...kept them because I have an older home and figure some help is better than none!!
I have been a customer of American Home Shield since the 90's. The price has been going up every year. I am now on a fixed income. I asked that they lower my new contract amount for $3 less a month, to be the same as last year's contract. They would not budge. I was waiting on the phone for 56 minutes. Their wait time is always long. I tried to get the name, address, and phone number of someone higher up the chain, but they would not give me any information. I now, after wasting my time of 56 minutes, have to wait for a call from a manager, tomorrow. You would think that such a large corporation would have a customer loyalty program, but, obviously, they do not. I will be searching for a... Read More
Kina W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Hello, We are sorry to hear about this unpleasant experience regarding your warranty price increase. We would like to contact you to follow up regarding this matter. Please provide your contact information to us by emailing your contact information to social@ahs.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
Forget AHS. Not worth it. I've had it for years and just cancelled. Over the past few years a lot has changed: a) AHS has become very aggressive in denying claims, some of the revised contractual language (e.g. improper installation) is so vague, the can deny anything. b) the service fee, which was once $40, is up to $75. For that amount you can pay a contractor directly more many repair calls. c) the quality of the contractors dropped significantly; good contractors simply don't want to work with warranty companies. d) Contractors learned and collude with AHS to game the system: They will find something that "is not covered" to increase their income. Because you already paid them... Read More
This company renewed my policy without authorization, took $640 from me and refused to cancel or refund my policy. EXTREMELY DISREPUTABLE!!!!!!!!!!!!!!!!!!!!
AHS third party contractors fail- He failed to tell me that we were going to receive a part but scheduled a repair appointment for December 17, 2019 because I told the tech we were going to be going on vacay so I wanted it repaired before then. So now it’s the 17th and it’s 345/4 pm and no one showed so I call Sears back and they tell me that I didn’t call them to inform them that the part was here therefore they have to wait for it. I yell them that I was not aware I was waiting for a part. They tell me to call them to schedule appointment when part gets in. Fast forward, we actually receive the part on the day we are leaving on vacay which was on Friday late afternoon. Now I’m on vacay... Read More
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
