American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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We’ve had AHS since 2008. In the last 2 years we’ve used the service three times. Two were replacement items (cook top & double oven). Itook over a month of non use of each item before they agreed to the replacement. With the oven, they only partially honored the replacement, costing us ~$800. out of pocket for the replacement. With the cooktop, it was a month of several phone calls, persisting with them to finally honor the claim. When you need AHS the the most, they are horrible. On renewal offer, the price increased by 45%, no matter that we paid them 8 years before even making a claim. We will definitely shop around for another company to discover other options.
Absolute worst service...plan to wait on hold at least an hour just to report problem and then plan on AHS doing everything possible not to cover repair.
Our hot water heater broke December 30th. American Home Shield sent a plumber out to assess Jan 4th who said we needed a replacement. AHS wanted a second opinion, so they scheduled another plumber to come out a week later, on Jan 10th. This plumber said we were missing pieces and AHS said we'd have to pay $1,300 out of pocket because it wasn't covered under our plan. The missing piece was the wind screen (basically made of foil and not essential to the functionality of the water heater). We replaced the missing part and AHS had a THIRD plumber come out a days later (Jan 15) who said it needed to be replaced but there were necessary "upgrades" that would cost $550 to replace. These... Read More
FRAUD ALERT! American Home Shield and its network of service companies are conducting an organized fraud! My furnace made a sound suddenly Friday night and stopped blowing hot air! I called the American Home Shield as my home warranty and submit a service request the next day. They assigned me Metropolitan Heating and Air Conditioning to come and check, once they been assigned I looked them up on Google and saw all the bad reviews! I got worried and I decided to call AHS first thing on Monday to ask for another company. But to my surprise, Metropolitan called the same day and said they had an opening and could come over to take a look at the furnace in an hour! I thought wow, that was fast... Read More
HORRIBLE!! HORRIBLE!! Company, I was a long time customer had trouble with my dishwasher yes they well I thought they did cause 2 weeks later dishwasher stop working, and I had to pay another $ $75.00 to come out vent hood same thing fixed for 2 weeks another $75.00 fee, my AC stop cooling the house Tec came out put freeon in onlasted 2 days Tec came and said I needed to pay $2,500 cause I had major issues going on which I would have to pay for all parts and repair including paying them another$75.00, and get this THEY WILL NOT ANSWER THE PHONE TAKES OVER AN HOUR and when Someone do come on the line they put you on Hold for over 30 minutes THIS COMPANY CAN NOT EVER BE REACHED WHEN YOU HAVE... Read More
I've been with AHS for over 12 years and we've been able to work through a few issues but for the most part, I've received very good service until now. I have a plumbing issue that was discovered during a routine carpet replacement job. Because the carpet replacement job was in progress, the sink vanity was removed and leaking pipe was removed to preserve the new carpet. AHS reps, including a supervisor would not help figure out how I get this obvious covered issue resolved. Instead, they insist that the sink and vanity must be installed so the plumber can diagnosis the problem however, the pipe is full of holes caused by corrosion and cannot be installed???? I asked the supervisor, Sheree... Read More
How come this is still a 5 star rated company with sooo many negative reviews
Oh My God. This company coudn't be any more terrible. Rude reps, long wait times (think above 50 minutes), more than 20 calls for the same issue; horrible, horrible contractors, the list goes on and on.
This company is a ripoff, l had an issue when l have a leaking Faucet and it was leaking under the sink. I was told that these are two different things and two service orders.
I am going to cancel this service l believe they are a rip off . So l get a plumber when l need one .
They don’t support their own contractors work. If an item is replaced by their contractor and then it breaks again they deny coverage. Beware.
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
