American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I gave them one star for at least sending people to fix when you finally reach them. It's impossible to talk to anyone on the phone. Waits are over an hour if they don't hang up while you wait. Sometimes they'll offer to call you back but never do. When absolutely required they will exchange an item but for the cheapest type which has "similar" to what you had. On top of that they will take your old equipment which in my case were expensive, brand names and I wouldn't be surprise if the resale them at a high price. They don't care sending over and over repair people to fix the cheap part they replace. If you call within a short time you don't have to pay for them to comeback but if... Read More
TRASH! TRASH! TRASH! I paid for the best of the warranties and a busted pipe is not covered!
I have been trying for 3 weeks to get someone out to fix my central a/c. After 4 calls to American Home Shield, no company has contacted me
Horrible experience. I am a long time customer and their service and coverage is nothing like it used to be. Hold times to reach an agent on the phone are easily over an hour or more. Offshore call center agents totally useless so pray you get connected to someone stateside. My issue was an A/C problem... first company they sent to conduct the repair was out at my home FIVE times and problem was not resolved. Second company dispatched came up with a solution that AHS refuses to pay for despite the reason for the denial not listed in the contract. As soon as my contract is up I am finding another home warrant company ASAP! NEVER AGAIN!!!
I am very disappointed in AHS. Every time we have tried to make a claim it has been refused. I would not recommend this company at all. A waste of my money and time. The last service call, had to do with a water heater that broke. It was over the holiday weekend with guests expected. My husband made a minor repair to get us through the holiday and was honest with the emergency rep about the repair. They said it would not be a problem. It was obvious that the water heater was broken and showed signs of leaking. After a service man came out to to look at the repair and take pictures, AHS still refused to approve the fix because a minor temporary fix had been made. Terrible customer... Read More
My experience was horrible!! I had several items repaired and it never covered the repair with just a $75 dollar fee. I always owed way more than if I had it repaired myself. I cancelled my policy and had paid for a full month and they said I owed them an administration fee for cancelling which was more than the months premium. I was always on hold for greater than 45 minutes and customer service was terrible. I will never use AHS again!! Worst company ever!!
After paying top price including all amenities for our house we woke up one morning to no heat. AT 7am AHS was contacted via email. No response. A couple hours later I called AHS, was put on hold and told that the contractor would be contacting me. Still no return phone calls. I called AHS for the 2nd time and was hung up on and no return call (they confirmed my number and NO, I was not nasty at all). I called again and after being on hold for more than 10 minutes I was told the contractor would be out tomorrow. Mind you, this was winter time, very cold temps, a sick family who was just at urgent care ....and NO heat. AHS was informed about this situation. She said she would find... Read More
We requested service for a bursted water pipe in our kitchen in an inside wall Representative over the phone gathered all necessary information and proceeded to collect a $125 service fee which I thought was strange because in my past experience with other home warranty companies that was not collected until the contractor showed up. Plumber was scheduled 2 days later which was a Friday at 1pm. Plumber calls us asking if he can come at 8am instead. Unfortunately we could not change time due to work schedule. Plumber shows up and states that it is a non covered service. After reading my contract I do not understand why this was not covered being that it was an interior wall and we had... Read More
I have had AHS for about 12 years and the service, coverages and contractors have declined during the past 2 years. They changed my coverages without even notification, I have been on line waiting to check on a request for at least 30 minutes and received no answer. This is not service.
After giving a great review in November I have had nothing but problems! Been with them for years and now they keep sending me a late trade service fee 3 times. On hold for a very long time as I right this to try and clear it up again. Each time I get someone on the phone it is obvious to them it was an error and they would correct it. Still, once again, here I Am on hold so they can try to fix it again! I’m just going to pay the $109 so it stops hitting my credit report and quit American Home shield.
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
