American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Absolutely horrible customer service! Our air conditioner broke 2 weeks ago when the temperature was 90 degrees and they still have not fixed it. We have spoken to customer service many times and have been told wrong information each time. They have told us they ordered the parts and they were shipped. When we called the day the were supposed to be in, they told us that the parts were not ordered. It is now going to be an extra week for the ac to get fixed. It is unacceptable. I do not recommend using this terrible company!
To Whom it May Concern, I have to say ,this company is one of the poorest in customer service ! Its shameful how this company justifies to Not replace an appilance . Especially when this company has serviced this same appliance for 2 1/2 + years. To have an associates ,after a 1 to 2 Hour wait on hold to tell my Mom a disabled senior, a heart patient , and a VETRAN to go out and climb up to central air to see what missing!?? To apply my Mom or myself may have removed any of the missing parts. Or She may contact the service reps this company choose and ask them what they did with the missing parts. Just understand my Mom and I can't walk without assistant with... Read More
I have been a member for 15 years. I have always been happy with their service until this year. I have had my AC go out, my dryer go out and now my refrigerator go out. I had to demand a speed up on getting my parts ordered for the my AC after being with out it for 4 days. My dryer has been out since 8/9 and the part kept being back ordered I demanded a cash out. Now my refrigerator is 18 years old. I want a case out on it but since they want to put a used part in it they will only give me $450. That is not expectable. They do not have enough employees to take care of their customers. It has been very disappointing. I just pray I get my cash out money.
Well I used to be happy with them was a customer for 10years and just recieved a notification that my contract was no longer going to be able to be renewed. When called customer service about the reason...I have never been late with my renewal they gave me an address that I had to write to. What???? Is it because I used their service??? So I guess insurance companies punish you if you actually have to make a service call. Hmmmm
I paid $900/year and $75/service.
I am a real estate agent too. I sent my letter and no response!
Worst company out there. Called three times for repair of my dishwasher. They sent someone three different times and never washed dishes properly. Finally flooded my entire kitchen so had to pull dishwasher and because they could not come out and evaluate it they would not cover anything.
My comment isI am very upset with the way the repairing or replacing of our AC UNIT have not been handled. We have been going back and forth with this for the past 3 or 4 months. Our AC went out totally on August the 26 and it still is not working, AHS only cares about its bottom line. I am a senior citizen with health issues and having to go to my other daughter house and my grand daughter because the technician they sent(Piedmont Mechanical Contractors Inc ) to this date have not got the AC Unit working, in addition of charging us 660.00 for Freon.They have been our here every day for a week and each technician day something else is broken.I have had it with AHS and I expect to be... Read More
I am dosssapointed they are claiming my 14 year old washer is non repairable u see warranty desputecthe texhnicial telling me its wear and tear problem- this shady company has botched service repair responsibility with the appliance company- dishonest and unrealiable -
Fighting my case how can you give this company a great rating? Look at all the customer service reviews below, they’re horrible
just canceled this policy not happy with the service why paid for a bad service
Stay AWAY from this company. It takes an hour waiting on the phone just to talk to a customer service. After a 75 dollars copay, they will send a technician that will do more damage to your appliance. Our washer would not spin, and after the technician worked on it, it would not even turn on. They refused to replace our washer. We bought a new washer with our own money after waiting 2 weeks for them to call back. They did not call. We tried to cancel our policy, and they would would not do it. We are still trying to get our money back. If I could give a negative star, I would. STAY AWAY
Date of Original Service Request: 07/20/2018 Today's Date:09/11/2018 No Repair Has Been Made Between Those Dates. Beginning on 07/20/2018 AHS company has sent the first A/C company to my house and verified that my compressor had grounded. When that company sent the work order through authorizations, AHS transferred the service request to a second company. There were scheduling issues and unreliability from the second company. The second company continuously called asking to reschedule due to Emergencies. AHS transferred to a third A/C company. The third company would never even answer their phone or schedule a showing at the property. AHS transferred to a fourth company that did finally... Read More
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
