American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Sadly, I had nothing but a bad experience with their contractors. We had to call them several times for our AC and heating. Each time they refused to fix the actual problem. We had to replace the duct system for the heater and then a year later the AC out of pocket.
I purchased a brand new home in 1998 and American Home Shield was installed immediately. I used them over the years and paid faithfully. The motto "Repair or Replace" is not true....when my A/C went down after many years.....they refused....I figured I'd paid them over $10K over the years and when it came time to "replace," they refused. I was so pissed, After 15 years of paying and paying, I cancelled. Here I am again, purchasing another home....an existing home, and I know I'll need a home warranty. Caldwell Banker provided AHS for my home while it was under contract for sale.....and I laughed. I doubt very seriously I'll be utilizing AHS services personally again.
Call Center is horrible. I paid $75 for an electrical repair through R&R Electric in Orlando, Fl. The repair was never completed. We went outside of the warranty company and hired our own electrician to complete the work.The customer service rep called the manager of the electrical company that they hired and received the verification that the service was never completed. I was promised a refund for the service fee. I called on 3 different occasions about the refund, of course none of those calls were recorded. I never received the refund. The call service is so frustrating I gave up. I cancelled our plan, was advised I would have to pay an early cancellation fee. I paid $42.06,... Read More
Call center is terrible. Very slow and can hardly understand them. My account was also placed in "past due" status yet I had never received and invoice or bill for service! I am told their service is good in major metropolitan areas but from my experience, not being in a big city, their service is terrible; they do not have many service providers, if you don't live in a big city. I did receive a phone call for a survey of how well they did but, the survey was only 2 questions; totally unfair questions with absolutely no details. I would not recommend American Home Shield.
Very bad call center. I called them on Tuesday September 4 for two issues one for my garage and the other for the electrical And they confirmed $75 each total $150 for both service and I said that’s fine . The electrical Office dispatch called me and schedule a date. Two days later a young gentleman came out looks like about 20 years old doesn’t know much . They have to reschedule for another day for someone else that knows. they’re talking about 4 to 5 Business days I said OK. Now my garage door. no one ever contact me for the garage door . Contact Home shield office again Took me six hours to get help. Every time I’m on hold for in hour and half... Read More
DO NOT GET THIS INSURANCE. My air conditioning broke because of a worker THEY SENT me. They did not fix the root problem and made it worse, eventually it fully broke. I called the insurance to fix it but they said they don't have a worker living in my area because he's on vacation. They told me I have to wait until he gets out of vacation so he can fix it. This is UNBELIEVEABLE and UNACCEPTABLE. Who knows when his vacation ends. It is 90 DEGREES in my house and I have two children who are SUFFERING from this. I ADVISE YOU TO NOT GET THIS INSURANCE-THEY DO NOT SEND IMMEDIATE HELP. I HAVE BEEN WAITING FOR 3 WEEKS. PLEASE DO YOURSELF A FAVOR AND DO NOT GET THIS INSURANCE.
I’ve been with this company for a long time. I called about my washer and dryer and received prompt and professional service. A need arose for service for my air conditioning system. The company chosen was subpar at best. The tech reeked and made my unit run even worse than before he arrived. His sole purpose was upselling his services. He wanted to sell me more Freon, which I knew I didn’t need. I threw him out of my house. I left a message on the website stating how horrible the service was. No one ever responded. Now my fridge is on the blink. Now I find out nothing is covered but the box; none of the critical components. The assigned contractor never called. I turned in the... Read More
AMS contracts with companies that are substandard. I called for service on my pool heater and was referred to a company that had terrible reviews. The pool technician advised me that he was ordering parts needed and would be back to repair the main board. Later the pool company rejected my claim and notified AMS that my sprinklers had caused this damage. I don't even have sprinklers in that area!! The technician never asked to turn my sprinklers on or he would have seen that there were none covering the area that my equipment is in. This was obviously fake details that the pool company owner added in so they wouldn't have to repair the main board due to cost. I see other reviews... Read More
I have been paying the contract fee of $40 per month for a while now ( about 18months ) , and had to use the service for the first time today . AWFUL experience . The first contractor could not be with me for 10 days , called AHS they arranged for someone else - slightly better but 5 days . Bare in mind the service charge is $125 regardless . I need service today - leaky toilet is not pleasant and with guests/family arriving from out of town for my sons upcoming wedding this weekend I need to get this fixed ASAP . I asked the contractor how much it would be to get service today - outside of AHS he quoted me $180 . So for just over an months payment extra I can get service... Read More
Very disappointed. Paid in for almost 3 years, made a claim 8/31/18 and was denied immediately because repairman used word APPEARS to have been a power surge. Nothing else in my home was affected. When the repair man then said well the blower was 8 years old - probably burned out, the AHS employee said, too late, play on words and denied my claim. DO NOT RECOMMEND
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
