American Home Shield Review
ConsumersAdvocate.org
4,124 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4124 Customer Comments & Reviews
Loading Reviews ...
I call in and find out that my coverage has changed to 110 month. after being on the phone for one hour never will use them again
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Chandrika, We apologize for your experiences with your services. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you regarding your concerns. Thanks
Using AHS is one of the best decisions that my family has ever made. We no longer worry when something goes "wrong" with an appliance or function of our house. $100 covers each visit and parts and, the vast majority of the time, that is MUCH less than repair otherwise plus service fees, etc. would have cost. We have needed their services 5 times now and I have been more impressed every time we contacted them. Plus...how can you put a pricetag on peace of mind? #gladwefoundAHS
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for sharing your feedback, Jen.
Consumer beware. They do not value their customers and have some of the worst costumer service policies including 90 minute hold times, constant rerouting of the call, no response to other contact methods, no explanation for what services and coverage details. This company has so many contract loopholes. When they say they cover all components that is often not the case. Make sure to look at the G1 section of your contract - it allows them to pick and chose what they will cover.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jaime, I am sorry to hear about your frustration regarding your services. Please send your information to social@ahslink.com, attention," Consumers Advocate", and we will be in contact with you regarding your concerns. Thanks
Super easy service. Fast repair. No issues at all. Very qualified technician sent to our house. Really great experience with American Home Shield. Highly recommend. We were a previous customer of Choice Home Warranty and quickly discovered that they do not have high quality companies backing up their warranty program. American Home Shield not only deals with high quality repair businesses, American Home Shield's customer representatives are obviously well trained and very helpful.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the wonderful feedback Sandra!
AHS is the worst!! It took them almost 6 months to get a competent plumber to service my hot water heater. I lost numerous hours of work waiting around for the contractor that never showed up. The contractor came out to my house at least 10 times and still didn't properly fix the problem. Not until I called the executive office and demanded that they send a reputable company did I get the problem solved. Oh and I mysteriously got a letter after I complained that they weren't renewing my contract. Be prepared to fight many battles and waste lots of time.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Shanae, I am sorry to hear about the plumbing issues and the experience that you have had with your services. We strive to provide the best service experience possible for our customers. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you regarding this matter. Thanks
Very professional and prompt service, friendly contractors and information and details before service regarding cost. Thank you.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We genuinely appreciate the great feedback. Thanks Margrit.
WE HAVE AMERICAN HOME SHIELD FOR 6 YEARS NOW, THIS YEAR WE STARTED LOOKING AT OTHER HOME WARRANTY AFTER LOOKING AT SEVERAL HOME WARRANTY WHICH WAS CHEAPER. BUT THE LIMIT OF COVERAGE WAS CRAZY. MOST OF THEIR WARRANTY COVERS ALL COMPONENTS AND PARTS. I RECOMMEND AMERICAN HOME SHIELD IS THE BEST CHOICE.
TAMMY HILL
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Tammy, We're delighted to read your feedback. We aim to provide the perfect service for each customer. Thanks
I have spent a total of 3 hours on hold and have as of yet to speak to a person. I called to check on the status of a work order from last week , no answer, now when I call about a new plan , no wait immediate answer....... So what that tells me is they are quick to get you into a contract and take monthly bank drafts out of your account BUT service is a completely different story.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Robert, I want to offer my apologies for the extreme wait time. Due to the increased volume, the turnaround time is not as instant as we'd like, however, if there is an issue that we can assist you with please email your property address and phone number to social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
So a few weeks ago I had issues with AHS. I wrote a bad review and low and behold they noticed by mail today they are not renewing my contract. Now renewing my contract because I complained about not holding your end of the bargain up. Wow do not use this company. What a rip off
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Carlton, We are sorry to hear about this situation and have located your information and will be in contact with you concerning this matter. Thanks
Horrible customer service. My air conditioner went out in 105 degree heat. I filed a claim. The repair company could not come to my house until 24 hours later and suggested I contact AHS and see if another company could respond sooner. I waited on hold with AHS for an hour and twenty minutes before hanging up. The message kept telling me my wait was over ten minutes, they were right. It also kept telling me I was a valued customer, which they were wrong. I was able to find the "chat" line on AHS' website. I was told I was next in the queue and my wait was one minute. After at least 15 minutes of waiting someone responded to me. I was told they could not help me. I contacted a repair... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I sincerely apologize for the hold time and the issues that you have experienced regarding your services. Please send your information to social@ahslink.com, and we will reach out to you concerning this matter. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
