American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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3rd time that I've had to use them in almost 10 years of coverage - this time a new AC unit was needed. Service was fast with no hassles what so ever! I beleive AHS truly cares about their customers and they are definitely worth the premiums paid just for the peace of mind.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Milo, We really appreciate the great feedback and we are pleased that you are enjoying your services. Thanks
After many years with AHS warranty, I've concluded that it's a rip off. I've called more than 5 times one central AC spending more than $600 in service fees for a problems that never seemed to stay fixed. I just recent had to call again and the problem is the evaporator coil, an expensive repair. I was informed by AHS that it would pay $2K plus for the repair and my portion, based on necessary freon and uncovered code requirements, would be $1100+. Because the unit is old and outdated and the too many service calls already, I called AHS and asked would AHS apply the $2K+ towards a new unit for which I would pay the difference. I was on hold for more than an hour b4 getting to the right... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Richard, I am sorry to hear about your disappointments with your services. We strive to provide excellent service and regret the experience that you've had. If we can be of any assistance to you please email us at social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you regarding your concerns. Thanks
Slooooow service. Besides waiting two weeks for the initial vendor to show up after starting a claim, the vendor then put in the request for a simple thermocoupler for an oven within a week of the visit. Ahs did not order the part until 21 days later, with a delivery date of one more week. So once it comes in i'll still have to wait for scheduling the vendor to return, i'm looking at 6 weeks from first visit to final installation, and more when you consider the time between filing the claim and the first vendor visit! On the AC side, the original vendors they scheduled never showed and their voicemail box was always full.....enough said.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jonathan, We sincerely apologize for the experiences that you have had with your services and we have located your information and will be in contact with you. Thanks
After 10 yrs , we cancelled our contract today with AHS. Two years ago our hot water heater went out. Because it's in the garage, we were told that it was not covered. So, we bought a new one and had it installed for$1100.00. We just found out that it was covered. Someone gave us the wrong information. Now, our ice maker went out in the frig so we called for service, a gentleman came out and said he would order a new senor. Received a phone call from AHS service stating that the ice maker was not covered but as an option and additional money per mo/yr, it would have been covered. No one explained that to us either. Now, they are telling us it would be $38.00 for us to cancel the... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Barbara, We are sorry to hear about your recent cancellation and the issues that you have experienced with your contract. We would like to see if we can help resolve this matter. If you send your information to social@ahslink.com, we will follow up with you concerning this issue. Thanks
I am so disappointed. I had an expediated order 5 days ago and I can't get anyone at AHS without holding for more than an hour. You can bet when my contract is up, I will be canceling.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Phyllis, We certainly apologize for the hold time that you have experienced, if you send your information to social@ahslink.com, we will be in contact with you to address you concerns. Thanks.
I had an issue with the plumbing under my kitchen sink and was also concerned about the ductwork that is under my house. I could feel lots of cool air 'escaping' from between the siding and foundation in spot in particular. I requested service online for my two issues so I didn't really deal with AHS customer service. The two companies that were chosen to service my issues contacted me right away and we found times that were workable for my schedule. The plumber came out and ended up replacing some pipes and connections under my sink and was gone in under an hour. Very happy with his work and professionalism. The HVAC guy came out and you could tell straight away he did NOT want to... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Stephanie, Thanks for making us aware of this experience regarding your services, if you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
This is the worst company ever!!! I called on a Monday to get a service call on my oven, on Tuesday the company assinged calls me to set up an appt from 2-5 on FRIDAY 4 days later. My husband took the afternoon off to be there from 2-5 we get a call at 3:30 after I text the company (becuase their voicemail box was full and you could not leav a message) asking for an update on ETA she calls to inform me that the techs car broke down and we need to reschedule to the next day with a window of 9-12, which I cannot do b/c my son has t-ball 10AM. I call AHS to inform them of all this and I waited on HOLD FOR 2 HOURS AND 20 MINUTES, yes you read that right. Finally reach a person and get told... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Evelyn, We apologize for the hold time and the inconveniences that you have experienced regarding your services. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you concerning this matter. Thanks
I've needed 3 repairs done recently that were all covered by American Home Shield. One was electrical, one was a washing machine, and one was air conditioning. The only problem we had was a delay in some of the repairs because AHS had a problem finding a contractor in our area (we live in a rural area). Despite that, I still give them 5 stars because of the otherwise excellent service. They didn't try to find "loopholes" to get out of covering the repairs. (I used to have a company called Choice Home Warranty. They always had a reason to refuse repairs hidden in their contract.) The contractors that AHS used were prompt, professional, and pleasant. Thanks to AHS for being a reliable,... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Many thanks for the wonderful feedback Deborah.
They are unresponsive, wait times to speak with a person to even request service average a hour. They have minimal contractors on their list even for emergencies, they have no direct contact number once you have had a bad experience and generally do not care if your issue is handled in a timely fashion. I had some sort of leak ongoing and after 1.5 hours on hold to speak with someone, they told me they had hours and hours to even locate a service professional who then had greater than 24 hours to respond. They refused to authorize my hiring of an outside contractor with subsequent reimbursement. The ongoing issue has caused further issues including electrical and drywall that they refuse... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Kara, If you send your information to us at social@ahslink.com, attention, "Consumers Advocate", we will look into this matter. Thanks
I have been been a member for approximately 20 years. I wouldn't have it any other way although the prices of course over the years have gone up, it still saves alot of money. These days it's so easy to get online with AHS and they contact contractors who then contact you to set up an appointment. A experienced contractor contact you almost immediately . Depending on the issue, you know you can depend on the service. I wouldn't have it any other way.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thank you for the great feedback and we are happy that you are pleased with your services. Thanks Anne.
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
