American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Usually get someone out pretty quick. Had plumber out today. He is done.
The toilet leaking ruined tile hoping home shield will fix that too ?
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Wonderful feedback Pam, Thanks
Called on Thursday 7/6/17 to report a problem with A/C system. Received text message from AHS informing me that A-US Air Conditioning of Texas (US Air) would be contacting me within 24 hours to schedule an appointment. Received another text an hour and a half later informing me tat an appointment had been scheduled for today (Sat. 7/8) and provided link to their website for more info. Website info said rep would contact me the day before re time. No contact from them, so I attempted to contact US Air when they supposedly opened at 8 am this morning. No answer, so I left voice message. No response, so I called again at 9:40. It is now 12:35 and no response. In the interim, I attempted... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jeff, I am sorry to hear about this experience with your services, please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you regarding this matter. Thanks
Good coverage but bad communication. I have tried to get a charge removed from my account that I paid for at the time of service. I waited on the phone for over an hour and thought it was taken care of only to see the charge is still on my account. Frustrating.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Chris, I apologize for the billing issues that you have experienced. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will follow up with you regarding this issue. Thanks
The providers with whom AHS contract have all been good and prompt. The main problem is AHS does not hire enough people to man the phone calls so that every you call the automated recording says :There is high call volume at this time." Then you wait often up to 30 minutes to speak with a person. Of course tell repeatedly to go to their website. However there are times when you have questions that can not be answered on the email system. PLEASE HIRE MORE STAFF and the problem would be solved. Also, sometimes the automated system does not understand my answers and I speak VERY clearly.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Judie, Your feedback is important to us and we appreciate the time you took to tell us about your experience with your services. If you need assistance regarding a service issue, please send your information to social@ahslink.com, attention, "Consumers Advocate". Thanks
I liked the vender that was working with me on my hot water heater which by the way took over a week and a half of vender coming out four times and at last was allowed by American home shield to replace the 11 yr old item .they like to put bandaids on items rather than replace them when they should. One day I was on the phone almost three hrs. And never had anyone respond. They at least could provide a system when they are busy that lets you leave a tele. number and call back when they can. Customer service is non existing. Would not recommend American Home Shield. Forgot to mention when it comes to collecting money they are johnny on the spot.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Suzanne, I sincerely apologize for the issues that you have experienced regarding your services. If we can be of assistance concerning these issues, please send your information to social@ahslink.com, attention, "Consumers Advocate" and we will follow up with you. Thanks
I had AHS for years. I finally cancelled after years of sub par repairman always trying to find reasons why they are not responsible or reasons to refuse service. ALSO they limit the amount they will pay for AC and will not repair noisy AC compresser even if it sounds like jack hammer.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Tom, We apologize for this experience that you have had regarding your services and regret that you have canceled your services with us. If you send your information to us at social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
I called to notify AHS that the company they sent me did not repair the issue. I called 3 times and was on hold for over an hour. I told them how rude and unprofessional the company they sent me were. I basically was told either they send me the same company again to repair it or I would have to pay more fees to have a different company come repair my unit. I asked to speak to a supervisor. I left him a message and no one ever called me back. I was left with allowing the unprofessional people back into my home. Can not believe I even renewed my contract with AHS because this is not the first or second issue. I would not recommend AHS to anyone!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jasmine, I apologize to you for the hold time and the issues that you have experienced, If you send your information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you concerning this matter. Thanks
AHS was wonderful until we desperately needed them. We paid this company faithfully until one of our upstairs AC unit went out. An AC vendor was sent out and said the cost would be $3,000.00, well guess what AHS told us the repairs were not going to be covered. I cancelled our policy with them soon after, but was still receiving their monthly fees. I thought it was just an oversight, but it sure wasn't on their end. Talk about adding insult to injury! Thanks for all you do AHS, until you're needed. The commercial, I just saw on tv said you cover AC units, I know that's a lie, so I just wanted to sure this with other consumers. Our upstairs AC is still out and has been for months now, and... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We are sorry to hear about the issues that you have experienced regarding your services. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will look into this situation and follow up with you. Thanks
Everything has been great except they don't cover my portable after the cover blew off in a bad dust storm. Other than that all is great.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Corlette, We thank you for the feedback as it is important to us and we will use it to improve our products and services. Thanks
American Home Shield did a great job handling my issue, and what makes it even better is I scheduled the service from my IPad that evening and was called the morning of the next day. When technician arrived he performed the service explained the issue AC BACK ON AND RUNNING FINE! Thanks American Home Shield! 💯💯💯
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks John. We aim to please our customers.
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
