American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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We have been on hold with AHS with the status of our air conditioner repairs. Every time we call its more than an hour of waiting on hold. No one answers and we eventually give up. The repair team and AHS does not respond efficiently. AHS has the worst repair status notification system. We have used them since 2009.. time to find a new warranty program. AHS just lost a loyal customer-
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Sorry about the hold time Stacy. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will contact you concerning this issue. Thanks
My husband and I filed a claim to repair our air conditioner and was faced with many obstacles. AHS dispatched a repairman that had no website and the only internet presence were bad Yelp reviews. The repairman was rude and said AHS will not cover the part for the repair (the motor) due to the intake vents being too small. This was a surprise to my husband and I because our home was newer construction and surely built to code. After many calls to AHS, a second repairman was dispatched. He said the motor was covered as there is no evidence the intake vents were improper. My husband and I will not renew our policy after this experience. We do not feel AHS contracts reputable... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Aerie, Please send your information to social@ahslink.com, attention, "Consumers Adovcate", and I will look into this matter, and follow up with you regarding a resolution to this issue. Thanks
Been trying to get my central heat an air unit fixed for 3 weeks now. American Home Shield set up an appointment for their contractor to come out to my home then canceled it without notice to me. We waited for the company to come out on the appointment date and time they never did mind you that i had already waited 2 weeks for the contractor to come out due to them being overbooked. When I called American Home Shield to inquire what happened it took 2 call and 2 1/2 hours to get another appointment set up for a later date. Every time I call I know it will take a minimum of an hour waiting for a representative. When requesting a supervisor there is never one available. I have called... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Carina, I sincerely apologize for this issues that you have experienced. 3 weeks is a long time to wait for repairs. We have located your information in our system and will be in contact with you regarding this matter. Thanks
I got a home warranty from AHS when I bought this house, and I renewed it a few months ago. I have to say that I've been satisfied with them, overall. They do a good job coordinating the scheduling with us and the companies doing the repairs. They've been cooperative. I've had one particularly complex problem that they've stuck with me to help, and the people on the phone have been very empathetic with their suggestions and their help.
The only complaint that you may want to consider is that they have extremely long wait times on the phone. It's not unusual for me to be on hold for 50 minutes or more, even if I call at 8:30 like today.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We are happy that you are satisfied with your services, and we certainly thank you for the great feedback. Thanks
You guys get a lot of bad reviews. I was researching home warranties and at this point I don't have any issues but as I get close to retirement the money to replace stuff may be hard. After reading all this, I believe I'll find a different company.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Rand, Please don't go.. If you send your information to social@ahslink.com, we will be in contact with you to see how we can best resolve any issues that you may have. Thanks
One of the worst customer service experiences I have ever had. Does not understand what a refrigerator that breaks 4x needs to be replaced and takes over a week to get a contractor out. Doesn't take responsibility for their mistakes and passes the buck for every problem they have.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ken, We would like to offer our assistance regarding this matter. Please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you to see how we can resolve this situation. Thanks
follow up on my previous comments from approx. 2 hrs ago. I have been on the phone with AHS for 74+ min and I was just advised the ac unit I have, which is a Carrier has now been changed to a Lenox and I have no say in the matter. I will have a Lenox or the file will be closed. This is not the way to treat customers. If I had been told originally the ac would be replaced with a similar unit and not the same unit this would not be a problem but to give me a different unit to cover up someone not ordering.....
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, Your feedback is important to us and we appreciate the time you took to tell us about your experience with your services. If you send your information to social@ahslink.com, we will follow up with you. Thanks
6/1/17 called ahs as had problem with ac blowing hot air. 6/6/17 ac company came out and added Freon with a copay and advised the unit was old and this could be a temp fix. 6/20 called ahs to report repair did not work and to request service. 6/21 ac company called to set up appoint but could not come out til 6/29 called ahs and asked for another company that could come out earlier due to the extreme heat in AZ, 6/23 new ac repair company came out and advised unit needed to be replaced. AHS did agree to replace the unit and thank-you but this is now 7/6/17 and I still do not have any air conditioning. .According to ahs the unit was ordered 6/23 and available 6/26. The ac company went to... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, If you can please send your information to social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding this issue. Thanks
The lack of concern on your end - American Home Shield - has been very difficult, has lasted now 3 weeks, and is causing me to question why we have you as our appliance insurance company due to the extremely poor customer service I am receiving. In addition, the weather that was happening at that time was extreme heat, and since we are in the middle of summer, and the issue has NOT been resolved, we are still dealing with the heat. About 3 weeks ago on 06/19/2017, I called you - American Home Shield - to have someone come out to my home to take a look at my AC unit. When I called, I was on hold for over an hour, so I decided to hang up and request service online. When I requested... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Katie, I am sorry about this issues that you have experienced regarding your services and would like to reach out to you to see what we can do to resolve the issue. If you send your information to social@ahslink.com, attention, "Consumers Advocate", I will be in contact with you. Thanks
Today I cancelled this warranty having paying them for several years a monthly premium; in 2016, I called them about my heater and it took 3 weeks to get the right contractor to fix it. In this case the contractor(s) were the issue. Then in June 2017, my AC had issues, they sent the same contractor out to look at it 4 days later (6/22) who put Freon and didn't fix the leak but billed me $80 and then refused to come back out to service me. AHS tried to find another contractor but without success. I was displaced from my home for 4 days w/o reimbursement or anyone caring about it. Today, after hassling with AHS to get a contractor out to fix it and multiple calls to the contractor who... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are sorry to hear about your recent experience regarding your services and we thank you for bringing this matter to our attention. If you send your information to us at social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you concerning this situation. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
