American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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UPDATE - (Please read my previous post 6/9/17) Okay, I finally received a call from AHS, just minutes ago, telling me the same thing they have been saying all along without pause and like it was brand spanking new. I am assuming the automated responder to these complaints do not let them know that I filed a complaint or they just simply don't care. I even contacted the link they gave me in the previous post. Man...the more I deal with AHS the more I am realizing they are not concern with their customer or the quality of work or equipment. Meanwhile my disabled husband is sitting in our home without air in 90+ weather.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jacqui,
Please provide your contract number or property address and zip code to us at social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you soon, regarding this issue. Thanks
We haven't always been pleased with the repair companies sent but AHS has been excellent. They have provided us with service beyond our expectation..
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, Thanks for the feedback regarding your services, and we are also glad to hear that you are happy with AHS. We aim to provide excellent service for each customer.
Almost completely useless as they people they send out do everything they can to avoid having the problem covered and when they do approve a repair it is always with the cheapest replacement part and if you want a better replacement they really chintz you down. After many years of dissatisfaction we have canceled our contract after the last repairman lied intentionally rather than approve a repair that definitely should have been covered!!! Also this company deliberately dropped coverage on our other house when we had a repair!!!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bruce, We are sorry to hear about your recent experience regarding your services, and regret this issue was not resolved before you canceled your contract. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will contact you to see how we can help resolve this issue.
Been with them for about 15 years. Never had a repair that wasn't a hassle!
Was sticking with them til my heat/air went bad.
Among other incidents, after having a $300.00 microwave taken away for a month to be repaired, rather than replaced, I was so upset!
I paid retail for a reputable company to install our new furnace/ air conditioner and cancelled my policy!
Save the monthly fee and 70.00 service charge/call. Eliminate the hassle and use service people you choose! : )
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I am sorry to hear about the hassle that you have experienced regarding your services, I understand how upsetting this issue can be. Please send your information to social@ahslink.com, attention "Consumers Advocate", and we be in touch with you regarding this issue. Thanks
I have been using AHS for a number of years and they have been very good. If an appliance needs replacing they will give fair market value for your old one and you only need to let the repairman know to install it. If your house appliances are covered you have a good thinhg.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Daniel, We are delighted to hear about your positive experience with your services, and we are pleased to that you are satisfied with our product. Thanks for the feedback.
American Home Shield has been a great support to us. From making it easy to find competent technicians to how quickly the problem is taken care of. Also, when a technician determines the issue to be outside of the warranty, they fully explain and then provide guidance on taking care of the issue.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Cheryl, We thank you for taking the time to share you pleasant experiences regarding your services, and we are happy to hear that we are able to provide the product and services that is needed. Thanks
Not a fan at all, they only fix items that only benefit them. I had a pool heater go out and they sent some guy who was rude, didn’t want to be there and stated “I don’t care, I don’t need the money” AHS said the reason was due to a preexisting condition (we bought the house 4 months ago) and the pool guy never tested the water, don’t waist you money with this Company. When our contract is due we will be looking for a better Home Warranty, one who cares
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Steve,
I apologize for this unpleasant experience regarding your pool heater and the services that you have received. We strive to provide excellent service for our customers, and this is not an example of what we mean by that. We have located your information in our system and will be in contact with you soon regarding this matter. Thanks
I just want to say it is important to read customer reviews and especially the ones in your local area to give you an idea of customers service experience and they are treated and complaints handled. Those of you who included your reviews in the DC/MD/VA area ... kudos and thanks. AHS has been soliciting my mail several times and I finally took time to read the information they sent and it sounded good. I then researched the top 3 home warranty plans and AHS was listed first. I continued to read on the internet about the company and then found and read these various reviews. It seems no matter where you live AHS has horrible customer service in spite of being listed number 1. How can... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello,
All feedback is important to us and we appreciate the time you took to tell us about your situation. We will use this information to improve our products and services. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will reach out to your regarding your concerns. Thanks
Worst service ever received. Had a clog in plumbing line in house . Toilets wouldn't flush and had water backing up in drain in garage. Called ahs and was told they would send me name of plumber and I would pay 75 service charge. That was at 5 am. At 9 am got phone call back from a plumber they assigned and was told by person on the phone it could be next week before they could possibly get out to fix it. Not acceptable. What am I supposed to do go to gas station to use the toilet?. Called ahs back and was told my name was back in the que. And the usual time for call back is within 24 hours. Long story short. Never got a call back from anyone. It has been over 72 hours now and... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Laurie,
I understand your frustration regarding this unpleasant experience with your services. We sincerely apologize for this situation. Please send your information to social@ahslink.com, attention, "Consumer Advocate" , and we will reach out to you regarding this matter. Thanks
Well, we have been AHS customers for a long while. We 2 properties, one in Va. and one in Tx.. VA based, no problems really good service. Texas, that's another story! I'm going to name names in this case because folks need to know.... Less than a year ago we had an AC issue in Houston , TX Katy area; they sent out a service Rep. Airtronics ...they replaced the compressor and all was well for a week or maybe two and then the AC stopped working again but, this time something blew and there was oil and freon everywhere on the outside part of the unit and we were told that a pipe needed to be weilded and that freon would need to be paid for @ $80 per lb. and we needed 17 lbs. price for the... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Keith, Thank you for bringing the situation to our attention, and we apologize the inconvenience of this matter. Please send your information to social@ahslink.com, attention "Consumers Advocate", and we will follow up with you. Thanks
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
