American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Okay so you send back a response that you value my 12 years of loyalty but you are asking me to repeat to the same people the same thing that I have shared over and over to you. If you really cared why wouldn't you contact me. The Consumer Advocate area were the last ones to be rude to me which is why I submitted this rating in the first place.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jacqui,
Please provide your contact information such as contract number, or property address and zip code to social@ahslink.com, attention "Consumer Advocate", and we will be in touch with you. Thanks
I never do this but today and I really hate having too but I have had more then enough and I am going to speak out!!! I am a senior that works full time in the ministry, with a disabled husband, a ill son and a amputee sibling who lives with us occasionally. I have kept my home warranty for such as time as we would need major repairs in our home as I don't have a lot of physical help or income. However, I would not recommend American Home Shield to anyone, any place, anywhere for any reason. You would do better to save the yearly cost of this warranty in a separate account and earn the interest awaiting needed repairs to occur because at the end of the day most major repairs will still... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jacqui,
We sincerely apologize about your experiences with your services, and we value the 12 years that you have spent as a wonderful AHS customer. Please send your information to social@ahslink.com, attention "Consumers Advocate" and we will reach out to you to see how we can best resolve this matter. Thanks
Wow! The contractor sent out to address my problem was not qualified to do so, so now I have the pleasure of waiting another day for someone who can! Did AHS let me know? Not on your life!..and when I called and spoke to the Oh So Pleasant Stephanie she informed me they didn't have to call me if they didn't want too! So, good customer service is optional now? Really?!?! We have been with American Home Shield for nearly 10years. When we started the company was reputable and the contractors they sent out were nothing but professional. We were recommending them to friends and family alike. Over the years, the last 3 years in particular, the service has seriously deterioated. Customer... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Tammeriol,
I sincerely regret this unpleasant experience regarding your services. Our customers deserve the very best service that we can offer. I have located your information in our system and we reach out to you to see how we can resolve this matter. Thanks
We have been customers of American Home Shield for the past 5-6 years. We purchased the best warranty program they had to offer because we have a swim spa. When we filled out out application we specifically indicated that we had a Spa and a heat pump to heat and cool our house. This winter during the coldest part of it, in January, our heat pump stopped working. We placed a service call, the technician for out area was too busy to come. My husband and I are in our 70's. It was 62 degree in our house, but he could not come. We called AHS again, they arranged for another technician to come from York VA. We live on the Eastern Shore of VA with a $17.00 bridge to come for Virginia Beach... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello,
I am sorry to hear about this situation that you have experienced regarding your services. If you can send your information to social@ahslink.com, attention " Consumers Advocate", we will reach out to you to see what can be done to resolve this issue. Thanks
This is the worst company you want to deal with ,with a water leak i reported since 5/31/17 no plumber
has been sent to fix the ongoing problem till today 6/7/17;continuously have been losing water , my kitchen cabinet wood is all messed up .i call all most every day sometimes i will be put on hold for
more than hour ,each representative the come on the phone has a different story to tell .Am so frustrated
you can never speak to any supervisor even if they tell you some will return your call. For the matter of fact i have been placed on hold for hours as am writing this review still waiting if some could assist me
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ngozi,
I apologize for the hold time that you are experiencing as well as the issues that you are having with your services. Please send your information to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you. Thanks
I've had AHS for approximately 5 years now. I've had ok service using them for 2 claims during this time. However approximately 3 weeks ago my clothes dryer went kaput. After putting in a service request I was told someone would contact me In 24 hours. After approximately 36 hours I received an email saying service would be rendered in 6 days UNACCEPTABLE. I then called and I spoke with someone and advised them that 6 days was not practical. She then scheduled me for 4 days. I then asked for a supervisor to ascertain why I couldn't get this service from the initial representative. While speaking with that supervisor I told him that 6 days was unacceptable for service and he said "sir if... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Carlton,
I apologize for the length of time that it has taken to resolve this situation. I understand how unacceptable this is to you as well as AHS. We have located your information in our system and will reach out to you to help resolve this matter. Thanks.
I submitted a claim with American Home Shield ("AHS") on April 29, 2017. It is June 7, 2017 and there has been no resolution to my issue yet. I am in day 40 of trying to get this problem resolved. AHS assigned K&J Mechanical ("K&J") to do repair work on my central air conditioning system and K&J has only come once to diagnose the problem and nothing else whatsoever. I have repeatedly called K&J with no result. I have repeatedly called AHS and have been placated and appeased with no result. I am at my wits end with both companies. They tell you that they are referring your problem to the Complaint Department and someone will immediately call you back, don't believe it, its a lie. In... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Genovie,
I am sorry to hear that this situation has not been resolved. We have located your information in our system and will reach out to you to help resolve this matter. Thanks
How American Home Shield is still in business, is beyond me. Eventually the way they rip their customers off will catch up to them. They advertise that they will cover your home yet, every time something goes wrong, they hit you with every single loop hole (every item in your home will be out of code) they can find. AHS will charge you the same amount of money as it would cost to call a company and have the work done but, you get to pay a yearly fee to AHS in addition to those costs. I have never been more disappointed in a company than I have been with American Home Shield.
Never use American Home Shield, you are wasting your money!!!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ben,
I am sorry to hear about your experience with your services, and we appreciate the opportunity to address your situation. please send your information to social@ahslink.com, attention "Consumers Advocate", and we will follow up with you regarding this matter. Thanks
I am realtor who want to try home warranty before making recommend for my client. I bought the warranty and there was 10 days grace period. But, when I wake up on one of morning and fine that we didn't get hot water. So, I made claim which was the day my contact start. I waited 4 days to tech to come out and 4 days later they call me and said they can't cover because it was pre existing condition. I ask them how would they know and they said there was hole in the water heater that effect the light of pilot. They expect to check water heater everyday? Usually you don't check water tank when it's working and I made claim when I didn't have hot hot water. Now they don't want to cover... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sue,
We're sorry to hear about your recent experience with your services. We value your feedback and the chance to resolve any issues that our customers may have. Please send your information to social@ahslink.com, attention "Consumers Advocate", and we will follow up with you. Thanks
It's easy to get into a contract with them BUT god forbid you actually need them for something big like a water heater or multiple repairs... the will fix it at bare bone BUT as soon as your contract comes due for renewal - you're out! They will try and put you in their lowest rated/serviced contract in an effort to force you out despite the amount of money you've invested in them. Pay them but don't ask for too much in return! Watch out!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jo,
I am sorry to hear about this situation regarding your services and the repair issues. Please send your information to us at social@ahslink.com, attention "Consumers Advocate", and we will follow up with you regarding this situation. Thanks
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
