American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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AHS raised my rate from $600/yr to $1200/yr. Because I called several times last year because of leaking faucets. I have been with them for over 16 years. Needless to say I am not renewing and in the process of switching companies. I give them a BIG "F"
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Joy,
I am sorry to hear about this situation, please send your information to social@ahslink.com, attention, "Consumer Advocate", and we will look into this situation. Thanks
I have had nothing but problems with this warranty company. I put in a plumbing problem request a few weeks ago. They sent out a plumber who would not look at my situation until I paid him $160.00. My contract indicated that I would have to pay up front fee of only $125.00, but I tore up my first check and paid the plumber the $160.00. To make things worse, the plumber could not fix my problem. He said he did not have the equipment that would require him to dig a hole 20 feet deep so I would have to get someone else. I complained to Home Shield, but they refused to do anything about it. I had to get another plumber on my own and pay his full charges. This company is the worst company I... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Everett, I am sorry to hear about this situation, regarding your services. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will follow up with you and look into this matter. Thanks
Had this coverage for over twenty years but the service has become deplorable. Prices are outrageous and they recently lost our payment with no excuse given and no apology. Now you are required to prepay when ordering service on line. We're dropping it after being completely dissatisfied.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, B. Stark,
I sincerely apologize for the issues that you have experienced with your services recently. We value you as a customer, and would like to see if we can resolve this matter. Please send your information to social@ahslink.com, attention "Consumers Advocate", and we will follow up with you. Thanks
Terrible customer service. My Central AC compressor went out a week ago and still no replacement part. I was put on hold twice my "customer service" and the call dropped on their end. The third call I demanded not to be put on hold and was informed that "customer service" cannot solve any issues with getting parts to their service vendor. I requested to speak with a Supervisor and was told to expect the call with in 3 days. Do yourself a favor, avoid the AHS scam.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Rick, I apologize for this terrible situation regarding your A/C. If you send your information to social@ahslink.com, attention " Consumer Advocate", we will assign an associate to contact you to help resolve this matter. Thanks
I was with American home shield twice, they don't want to fix anything. My outside faucet broke, the told me if the plumber broke it would be covered. What kind of mess is that. So of course they did not fix it. The other time my Air condition went out, the told me since I did not have a yearly inspection, they were not going to fix it. no where in the contract said that. Do not waste your time with this company. I will never get this company again. And yes, I dropped them again.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Nat,
I am sorry to hear about the issues that you have experienced with your services. All feedback it important to us and we appreciate the time you took to tell us about your experience. Please send your information to social@ahslink.com attention "Consumer Advocate", and we will follow up with you. Thanks
Called to report a leaking pipe. Vendor responded very quickly and called me same day to schedule the visit. We could not agree on a date next week, but vendor commited to calling me later in the day if she could work out a Saturday call. I fully understand that all work within a 4 hour window but the Vendor agreed to an 0800 stop and that I would be the very 1st stop. At 0900 we hadn't received a call from anyone updating us. I called and left a message for them asking for an update. No response, went to voice mail. I called ASH to see if they could reach. Agent stated they couldn't reach them either but that she left a voicemail on the emergency line. But she asked to wait a little... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello R. Deauzat,
I sincerely apologize for this issue. We strive to provide excellent customer service,and truly regret this experience. If you send your information to social@ahslink.com, attention " Consumers Advocate", we will follow up with you regarding your concerns. Thanks
Had American Home Shield Home warranty for over 5 years and was fine until recently. The fan on the outside AC unit of my home got very loud, so called for service. First they told me that the unit had to be broken, not working at all before they would send anyone out. I complained that the loudness of the defective fan was bothering my tenants and neighbors. By the time they sent someone out 6 days later, the fan had stopped working. The technician came and went out and only ordered the motor, of the fan assembly. When he attempted to take the fan off the original motor he could not get it off. He said he has to order a full assembly and the call would have to be rescheduled.... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I apologize for this dreadful experience with your services. Our customers deserve the best services that AHS can offer. Please send your information to social@ahslink.com attention "consumers advocate" and we will reach out to you to see what we can do to correct this issue. Thanks
Horrible customer service and assistance. I've been with the company for almost 10 years. Made a claim twice with dishwasher and garbage disposal. Now that my AC broke they don't want to claim the damage or repair and they come up with a lot of excuses. PEOPLE there are many companies out there! They just lost one and hope this raises a red flag for those who wanted to join this company.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Dan,
Thank you for giving us the opportunity to resolve this issue. Your feedback is valuable to us and we will us it to improve our products and services. Please send your information to social@ahslink.com attention Consumers advocate and we will follow up with you. Thanks
I contacted this company and received an email saying they would call me soon to give a quote. A man called very quickly and said he was with American Home Shield. He took some basic info, then put me on hold. I waited at least five minutes and he never came back on the line. Well, I was not happy as I am very busy in the process of purchasing a home and don't have time to be left hanging on the phone. I thought he would at least call me back after he got whatever he put me on hold for, but I never heard back. As a potential customer, this raises a HUGE red flag, as far as customer service is concerned. American Home Shield is not the only warranty company around.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bernard,
Thanks for bringing this issue to our attention, this is not the experience that AHS would like our customers or potential customers to have. Please send your information to us at social@ahslink..com and we will reach out to you regarding this situation. Thanks
I just wrote a review and didn't notice it had four stars. I would actually give them NO STARS
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Elsie,
I am sorry to hear about this issue with your services. We would like to reach out to you to see how we can resolve this matter. Please send your information to social@ahslink.com and we will follow up with you. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
