American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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In Jan 2011 my *Honey Do* person took his final journey after 48 yrs of marriage. Due his Sleep Apnea, there was No Life Ins.I am also raising 2 grandchildren with NO outside help, either in Child support or State. While discussing my finances with my youngest son, he mentioned I should get a Home Protection Plan - such as American Home Shield. It has been now 5 yrs since I am with AHS. They repaired my dryer, wash-machine, garage light, ceiling fan, REPLACED - AT NO CHARGE my Micro-wave-oven and a Refrigerator. I had the CHOICE of using the Brand I wanted and for a *little* extra charge even -upgrade- the model. My Contract ends every Sept.15th of each year. AHS Service Fee is $ 75... Read More
The last 2 service providers AHS has sent us have not been quality providers. One, for our furnace, closed our case before the issue was resolved. AHS would not work with us to help get it resolved. For a 2nd issue, our AC, they've again, provided us with a poor service company. When I spoke with the AC company about scheduling, I was so disappointed with that initial contact that I reached out to AHS for help and they refused. The AC company scheduled us 4 days (plus a weekend) out. AHS policy states they should see us within 2 days. They were not professional with me on the phone either. AHS rep would not allow us to be assigned a new company. I suggested I may need to be looking for a... Read More
Worse company, it's been 6 weeks waiting for the parts from insurance! Wait time to talk with representative some times over an hour! Worse services ever
This is a horrible company, you are here to take premiums yet not provide a service. Have wasted so much time trying to get things fixed and some how there is a loop hole that denies coverage. I would not recommend this company to any buyer and I wish I had not purchased the insurance and I am cancelling.
Poor customer service and systems in place that track payments
My advice to anyone is to NOT become a customer of this agency. My case is probably like many others in that they refused to cover the simplest of items. They charge top price and the co-pay is also above the others. I have old wiring. My first problem was a circuit breaker stopped working for my dryer. I replaced the dryer only to learn it was the old breaker. This time my wife and I were in our living room with only one other light on and the breaker cut the circuit. It was an old circuit breaker and it had two circuits attached to it. American Home Shield interpreted this as being an overload. If it were an overload, why didn't it break 20 years ago or 10 years ago I was broken now.... Read More
I was extremely happy with the response from AHS. They put me in contact with the contractor who came out to conduct the repairs, and AHS even called several times to check up on the process and to make sure I was satisfied with the work and the process.
I recently had to get my furnace fixed. American Shield sent United air Temp to service the furnace. The person that came knew what he was doing. He told me what was wrong, fixed the problem and was out in a timely manner. He also respected my house by putting shoe coverings over his shoe. The person also left a detailed noticed of what needed to be done.
Worst service ever! Our AC went out and called AHS to schedule repairs. It took 2 days for someone to actually get to our house and then the guy could not repair the problem and took another 2 days to get the part. We are now on day 5 without AC! Someone was supposed to be here today but has not shown up and is not answering our calls. We have called AHS 3 times today and are getting the run around. I'm on hold as I'm writing this hoping someone from American Home Shield will actually help solve our problem. 5 Days in the TX summer heat without AC is no fun. This company needs to get their act together.
Cheap service ... obviously uses repair companies that agree to keep costs to a minimum, including avoiding appliance replacement. Company offers no customer complaint mechanism except arbitration.
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
