American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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It was very comforting to have this support, built-in - we were well taken care of, with an issue I couldn't have solved myself. we have high expectations, and they were all met or exceeded
We had a person company come and fix our water dispenser and dryer on one occasion. The thing I liked about the contractors that AHS partner's with are that they are all professional and teach you something about your product regarding maintenance. This particular contractor had been over before and always makes it look so simple and they were so patient!
My double oven was no longer working properly, submitted maintenance request online and had my service complete with a few days. The repairman was very knowledgeable and resulted in need for a replacement. AHS was very quick to email my options and within a couple of weeks I had chosen and had installed a new double oven. Very pleased with the quick service.
I have been a client for approximately 20 years, I have never, never had a problem with any of the contractors you have sent. They have always been in contact early on and always on time. fixed any of the items, to satisfaction. The contractors have always been professional. Thank you American Home Shield. I highly recommend your program.
i have been there customers 5 yrs since i bought my house, today i needed them.. my husband has passed away, we have his rituals at my house, they cannot send the air conditioning people same day.. what bull shit.. i paid out of pocket, it was half the price then there yearly fee.. cancelling them.. its better to take chance in life.. then deal with this bastards.. they use contracters that are cheapest and reliable.. then they say fucking dont have control over their contractors schedule.. well hello you chose them.
I recommend that American Home Shield do a better screening of their contractors for availability and busyness. on my last job request I had to deal with very busy contractors who I constantly needed to call for update on parts and job availability.
The service was excellent, professional, and courteous. The contract was punctual, communicated well and completed repair in a timely fashion. It's all you can ask for & more in a repairman service company
AHS costs more than it provides. We had a bad experience last year but I was willing to give them a 2nd chance. This year our HVAC compressor went out amidst 95 degree temperatures. My home is 90 degrees every day with fans going. I called AHS, their affiliate technician took 3 days to come out and assess the problem, despite my request for expediency. The technician confirmed the broken compressor and said someone would be in touch within 24 hours regarding our options. I called a company of our own choosing for a 2nd opinion and was told the cost to fix the compressor would be $2000. 4 DAYS later I finally called AHS again and was told the affiliate company had ordered our parts... Read More
Most of the contractors we have had through American Home Shield have been prompt, professional and fixed whatever was needed. They cleaned up behind themselves, and were minimally invasive when they had to work on something inside. I'm pleased with the service AHS has provided.
The gentleman that repaired my a/c was great, unfortunately, I cannot get to My paperwork for his name & company due to repairs. They were timely & very Helpful top-notck
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
