American Home Shield Review
ConsumersAdvocate.org
4,124 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4124 Customer Comments & Reviews
Loading Reviews ...
AHS acknowledged my email service request and gave me the contractor's info. The contractor responded and scheduled a visit promptly. He arrived on time, had a professional appearance and demeanor, and efficiently performed the work. He cleaned the area where he was working and left all in good order.
Our microwave went out and we depend heavily on it so I immediately called American Home Shield. They were quick to have a repairman to come and tell us it was not repairable. They called us the next day and the AHS person directed me to a web site to find a comparable model to our 10 year old one. They allowed me to I choose it and it was shipped to me and when I received it I called them and the service company was scheduled for the next day. The service company came and were in and out very quickly and completely cleaned up after the new installation. We appreciate having AHS warranty and the security and care they give our home.
It was in July very hot the temperature was 98 degrees, I called american home shield to have my air condition service and also my home had to be wired, the contracted arrived did the work in a timely manner, I was very happy to have in the midst of the heat, I will definitely recommend america home shield to others.
I made my first call to AHS due to problems with my refrigerator. I was quickly inform a contractor would be calling to set up an appointment for a visit. In a few days, the repairman showed up. All broken parts were replaced and the unit is doing great.
Our repair was on our refrig. I visited the web sight to put in a request for service and got an email back with in the hour. The contractor call the next day to set up a appointment time. The repair man was here within two days and was very interested in what the problem was and then went right to work on getting the problem fixed! He that took the time to explain what the problem was and what he was able to do to fix it! The repair man was very helpful and made sure things were as clean as before he came!
AMERICAN HOME SHIELD!!!! WHERE ARE YOU!??! I live in Austin TX and our air conditioning has been out for two weeks now... When we finally got a hold of someone you pass us along to something like A-US Air and then THEY tell us a part has to be ordered, low and behold for whatever reason they can't get the part! I know thats not your fault but come on guys, you should come right back to us and help us! Isn't that what we are paying you for?!?! When we start to talk about replacing the unit, you guys disappear! This is absolutely INSANE! I have never had worse customer service! What the hell are we paying you guys for? I am going to call again - just to sit on hold for 2 hours.... I am so... Read More
We were having an electrical breaker problem in part of our home. We called American Homeshield and within a couple of hours we had a return call from an electrician. He came the next morning found and repaired the problem. So our problem was solved in less than 24 HRS.. We were very pleased that we had the protection.
I was really impressed with the last contractor, he exceeded my expectations!!!. He was on time in fact, he gave me a timeline and the day before the appointment...called to give me an exact time. He showed up right on the money and this was important to me because of my busy schedule. he was so honest and told me that I didn't need any repairs, I just needed to know how to turn the system back on ??. I then asked him about a certain repair I was planning on doing, thank God for his info. He explained how it wasn't necessary and how there was an easier less expensive fix. I was sooooo grateful to this company, I wish they were all like him!!!. Thank you American Home Shield for sending me... Read More
He was very professional, polite and on time. He had to order a part which was delivered in about 2 hours. He came back and replaced the part for the dryer. I felt very safe with the technician in my home.
The tradesmen that American Home Shield provides are top notch professionals. From experience, other companies send people that are marginal, at best. American Home Shield cares about getting the repair done right the first time.
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
